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Cosmopolitan Hotel

387-397 Queen's Road East, Wanchai, Hong Kong (Show on map)

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Area: Wanchai Number of Rooms: 454
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1265 reviews

Value for Money
7.4
Location
7.2
Staff Performance
7.7
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.8
Food/Dining
6.6
All reviews (1265)
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Jennifer R. Families with young children Philippines, May 26, 2013
better if we stayed somewhere else

proximity to causeway bay, nothing more
4
wow. where do i start? the hotel itself is ok. don't expect 3 star service or michelin rated food but note that its one of the cheaper hotels in hk. however, it is important to note that the all standard rooms face the cemetary. i had a tussle with the hotel staff when i asked to be moved to a different room since i was with my 7 year old. they wanted to charge me for an upgrade or move me to what they call a white window room (which is essentially the same but with windows painted white so no view at all. in short, its a box). they claimed that the hotel website has this detail . all room upgrades come with internet and breakfast so you cannot get "just the upgrade" to spare yourself from the view. when i begrudgingly agreed for an upgrade, they put me in a different room from what was agreed. staff are generally rude but maybe im just naive and expected a very courteous staff. the manager eventually gave me a free upgrade after all the headache but i think its only because i wanted to submit a formal complaint. breakfast is ok but no bacon if that's your thing and its the same spread for the 3 days i was there.
Jane R. Couples United States of America, May 26, 2013
Decent hotel but not the best

Pillows, cleanliness, view of the cemetery
6.3
Our 4 night stay at the Cosmopolitan was fine but nothing great and we will probably find another hotel for our next visit to Hong Kong. When we arrived at Central Station we were told that the next shuttle to the Cosmopolitan wasn't for 2 hours so we had to take a taxi which was slightly annoying as I had not been told by the hotel that there were two hour gaps in the shuttle service when I had called the previous day. We arrived at the hotel early and were given a room designed for handicapped guests. We appreciated that we were given a room at all (as we were checking in a few hours early) but the window in the room was glazed so you could not see out of it and we were not in need of the low sink and handicap accessible shower. When we asked to change rooms that evening we were told that no rooms were available (hard to believe as it was a Wednesday night) but they would change us the following day. We were given a new room the following day with a window we could see through (!) and we had a nice view of the Happy Valley Racecourse and a lovely cemetery. The rest of the stay was fairly uneventful and the hotel staff was pleasant enough. I did feel the walk to Causeway Bay MTR station was a bit of a trek so you are better off if you get their shuttle. There are some nice restaurants and coffee shops in the area which is a plus and there is no closer hotel to Happy Valley if you are in the mood to put some money down on the horses!
Dan L. Solo travelers United States of America, May 26, 2013
Alright if you just looking for a place to stay.

Nothing stands out.
7
Kwan H. Business travelers Hong Kong, May 24, 2013
Centralize

Convenient, clean , easy to communicate
8
Nice and clean and easy access hotel to stay in. Easy to find restaurant and shop at no matter time it is. Highly recommend to stay if traveling with families
Denis D. Couples Australia, May 23, 2013
Visiting relatives

close to relatives
6.7
Room was very small but upgraded to a suite which was excellent if a bit old and smelly.
Wenlan G. Solo travelers China, May 23, 2013
Good location, reasonable price, n friendly staff

1. It's extremely convenient to go to airport or metro station in Causeway bay with hotel's shuttle bus. 2. Staff here are very responsive and nice, super great!
8.3
Fu C. Solo travelers China, May 21, 2013
Great location with a super big & comfortable bed

Check in/out time, breakfast, guest room design
8.7
Kenneth T. Groups Singapore, May 21, 2013
Centrally located; near causeway bay

Clean and spacious rooms. Good location and friendly staff
8
Scott A. Business travelers United States of America, May 19, 2013
expensive, rooms are a bit small

location, access to airport, free internet in the lobby
6.7
Hyeon Y. Couples Australia, May 16, 2013
Not helpful in communication

business trip if applicable
6

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Customer Reviews - Cosmopolitan Hotel, Hong Kong

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