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Cosmopolitan Hotel

387-397 Queen's Road East, Wanchai, Hong Kong (Show on map)

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Area: Wanchai Number of Rooms: 454

Recent customer reviews

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Very good

7.4

based on
1636 reviews

1125 reviews in English

Value for Money
7.4
Location
7.2
Staff Performance
7.7
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.8
Food/Dining
6.6
All reviews (1636)
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Farah J. Families with young children Singapore, December 20, 2015
Still under renovation. Room is too small.
4.7
Room too small for the price paid. Front desk answer their phone very slow or not at all when required help. No explaination given during check in on the services they have for their guests.
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Daniel T. Families with young children Singapore, December 19, 2015
Staff were welcoming and friendly.

hotel shuttle buses, friendly staff, location was considerably good.
8.7
The hotel room was comfortable enough, although the pillows were too soft. However, overall, it is a good stay at the hotel.
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Stephanie Y. Families with older children Malaysia, December 19, 2015
Comfortable after upgrade

Free shuttles, free phone and friendly staff
7.3
Clean and comfortable! However , long wait for lifts ! Need to upgrade to bigger lifts to accommodate more people and luggage for each trip
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Jennifer E. Families with young children Australia, December 19, 2015
Should not have bothered

Breakfast food was good quality although limited choice
6
I booked this package as it said "fantastic 4 families" and it said children under 12 stay free with no change in bedding. I thought I would pay for an extra bed for my 8 year old, and would work around sleeping arranging for 5 year old. to be told this room has a max per room of 3 people, and to fit all 4 of us I would need additional upgrade of approx us80 then had to pay a further us10 for breakfast for 1 of my children who ate nothing. The room we upgraded to was incredibly small! For usd350 per night, I should not have bothered. Current upgrade going on means elevators are a 15-20 minute wait. So we walked the stairs a number of times to get out of the building.
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Siow M. Groups Singapore, December 17, 2015
Consider this hotel after their reno done, not now

Friendly and helpful housekeeping and concierge staffs, free shuttle bus.
7.3
The stay was just ok. The renovation works make the hotel looks like a mess, very difficult to find as the hotel sign is block by the renovation works, and there's a hotel with the name Cosmo nearby, thus it was very confusing. Need to walk quite a bit to causeway bay mtr or time square if you miss the shuttle bus. I think it will be better place to stay when the reno done.
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Suree S. Families with young children Thailand, December 12, 2015
Cosmo hotel

Nice city view.,Clean,Have shuttle bus
9.7
Convenience
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Muhd K. Families with young children Singapore, December 8, 2015
Hotel next to Cemetery

Efficient porter, close to tram station, close to bus stop
7.7
It was a pleasant stay throughout despite the room has no view, all sealed because my room view directly facing Cemetery. Lighting in the room not bright enough.
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Davinder S. Business travelers India, December 8, 2015
Remote location and low staffing

Room was clean view was good
4
Not good at all. Toilets are smaller then aeroplane toilets. No shops around. Despite in Hongkong you have to take a taxi to visit a shop. No taxi available at ease. It's on corner of two highways so taxi come very speeding and just pass you. Staff don't inform properly. Checkout is extremely slow. Overall. Not at all satisfied
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Shiv K. Families with young children Singapore, December 8, 2015
Stay at cosmopolitan

Cleanliness location and new after reno
6.7
Overall ok bit the shuttle bis service coild be better in the morning and not many good eating places around
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Marina G. Families with older children Australia, December 6, 2015
Cosmopolitan hotel

Walking distance to time square and close to mtr
8
Our stay was good apart from building works taking place at the entrance. The star were very friendly and helpful. The hotel is within walking distance to many sights and easy place to get to and from.
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