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Cosmopolitan Hotel

387-397 Queen's Road East, Wanchai, Hong Kong (Show on map)

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Area: Wanchai Number of Rooms: 454
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
217 reviews

Value for Money
7.4
Location
7.3
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
6.5
Families with young children (217)
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Chan L. Families with young children Malaysia, December 16, 2014
hong kong stay

location, airport transfer service, clean
7.7
Stayed for 6 nights, quite pleasant
Kai L. Families with young children Malaysia, December 11, 2014
Nice Hotel, but a little bit far away from central

Cleanliness, comfortable, Free shuttle bus
8
Great stay for 3 nights, but it not really near to Wan Chai MTR. So, probably to take the shuttle bus at Time Square or Hong Kong Station.
Kai L. Families with young children Malaysia, December 11, 2014
Nice

Free shuttle bus, cleanliness, comfort room
7.7
Nice Hotel, great stay
Keith C. Families with young children Singapore, December 8, 2014
good location value for money

good family size room and shuttle bus services
7.7
good
Anna L. Families with young children Philippines, December 7, 2014
Wonderful

Cleanliness, nice staff, free shuttle
8
Very good! Would consider staying here again
Mei L. Families with young children Malaysia, November 28, 2014
Smartphone on individual room was awesome!

Connectivity, Cleanliness and Friendliness
8
Overall, very pleansant stay. We booked 2 rooms for our families with small children. We stayed over for 6D5N. The smartphone provided for each of our room was awesome! The unlimited access to wi-fi and in-country and outstation calls provided good access for googling and staying connected while travelling. This sets the par as new-age good hotel service ! Kudos to the housekeeping ladies who were very courteous to our needs. Loved the travel desk at the hotel's lobby that gave the convenience for our tickets purchase to places of interests. The only shortfall is the cross-over of the road everyday to go in and out of the hotel. Subway path was a hassle for baby stroller and the walk up the hill was a long walk after whole day shopping! Other than that, we were very pleased.
Azlina S. Families with young children Malaysia, November 26, 2014
good location

the location, the room n the ambience
9.3
it was nice, the tram was just across the hotel...easily accessible
Angie P. Families with young children Singapore, November 20, 2014
Surprisingly bright n clean hotel

1. bright with a big ceiling to floor window 2. clean 3. free shuttle service to HK Station n city
7.7
A lovely experience n a very comfortable stay though there's no convenience store nearby.
Kate C. Families with young children Australia, October 24, 2014
Brilliant hotel, wonderful vale.

Value, Ambience, Staff support and knowledge
9.3
We had a wonderful stay, the staff were exceptionally friendly and knowledgable. The hotel provides a free shuttle service to the HK station which made our adventures for each day so stress free.
Pooi K. Families with young children Malaysia, October 6, 2014
Ill treated by the hotel staffs

Location, cleanliness , comfortable room
5.7
Room is comfortable and clean, housekeepers are quite helpful, but the staffs at reception counter esp i/c of shutter bus, are very rude. Since there was no sign board for lining up for the shutter bus, we walked straight to the shutter (a staff asked us to do so the night before), then suddenly a staff shouted at us and asked us to line up, he was so rude, treating us like school kids. When we asked for direction to some places, the staff answered with unhappy tone. A very bad experience in HK, will never go back to this hotel again !!

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Customer Reviews - Cosmopolitan Hotel, Hong Kong

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