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Costabella Tropical Beach Hotel

Buyong, Mactan Island, Mactan Island, Cebu, Philippines (Show on map)

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Area: Mactan Island Number of Rooms: 156

Recent customer reviews

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Good

7.5

based on
1042 reviews

Value for Money
7.3
Location
6.8
Staff Performance
7.7
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
8.0
Food/Dining
7.5
All reviews (1042)
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Stephen B. Couples United States of America, December 25, 2012
Go somewhere else..

cheap, clean, close to resort activites -- but only pick this if you're low on cash or no availabilty elsewhere
5
This is far from the best hotel in Cebu and should be only considered a "budget" resort (probably no more than 3 stars). I only booked this because it was one of the only hotels available in the which had availability. In retrospect, I chose wrong. Hotel Room - I booked the "best" room in the hotel: a seafront suite. The room was clean and smelled good but it was old. This was in the "new wing" and it didn't look new to me. If you get a room in the "old wing" i have no idea how old or bad that is. Service - The hotel staff were friendly and helpful. BUT -- they have a lot to learn about running a hotel. Upon arrival our room had a broken telephone. This means we couldn't call the front desk to even ask for it to be repaired. After walking up to the front desk (pretty far) and asking for it to be fixed, they assured me it would be. Hours later, nothing. Phone is still dead. I had to walk back and ask again, but their only response was that their staff checked and confirmed the phone was broken but forgot to mention it. Nice. Only solution offered was to move us to another room (4 hours after I complained). We had to pack everything back up to move. For our troubles, we got nothing. What a terrible welcome on our first day. On our last night, we clearly hung a sign saying "make-up room" and after returning late night on Christmas Eve, we opened the door to find a dirty un-made room. Just another disappointment. I complained the next morning and the manager did nothing and offered nothing except to say that he's looking to why it wasn't made up. He even asked me why I didn't report it when I first discoverd the room being un-made. Why? it's Christmas Eve pal. Somehow, their incompetence is my fault. Like I said.. not the most professional staff. Food was just mediocre, like the hotel itself. The pool was in the shade and not heated. The water was ice cold and looked like a cheap motel pool. Uninspiring to say the least.
Monica A. Couples Philippines, December 24, 2012
very comfortable

comfortable, safe, relaxing
7.7
Markus S. Couples Germany, December 23, 2012
Nice hidden retreat on a good standard

Private atmosphere
7.7
We enjoyed our stay very much. The hotel has a good standard, staff is very friendly, food tasted great. The room was great and we enjoyed our sea view every minute.
Jamie P. Solo travelers United States of America, December 16, 2012
Nice hotel but far from cebu city.

Very hard working and friendly staff.
8.7
room was clean and comfortable, restaurant had good food, entertainment (band) and drinks. Heavy traffic so a trip to cebu city does take a bit of time.
Hotel Feature Tip: wifi use, when connected bring up web browser to accept terms of usage. Browser on my ipad mini didn't automatically open so it looks like your connected but your not until you accept the terms of usage.
Kris S. Couples Philippines, December 13, 2012
Nice room

breakfast are great and rooms are big
7.7
the room was nice, and the staff were very accomodating. but we weren't able to enjoy the beach because it's dirty. the swimming pools were nice though. food are a bit pricey but taste good. the hotel is far from the city. from the airport take the metered taxi because it's close and the taxi there would charge you more.
Jane N. Couples Singapore, December 11, 2012
Overrated

friendly staff, near the beach, good security
4.3
Not worth the price, beach is not really a beach, over charging tour guides...
Charlotte B. Couples United Kingdom, December 9, 2012
Great hotel and value for money - friendly staff

Enormous bed, good size room, great staff, fantastic food
9.3
We had a great time - would really recommend this hotel for a weekend away!
Travel tip: Quite isolated so best for a few days or relaxing beach escape
Charles H. Business travelers United States of America, December 4, 2012
Old Spanish style,very open

Great staff and service
9.3
The Hotel is a very nice Old Spanish style with charm. It is a very pleasant quit safe place to be. The service and food was wonderful.
Gregory T. Couples United States of America, November 29, 2012
Dirty, Too expensive for the quality of facilty.

Staff
4
I would NEVER recommend the standard suite to anyone. The Premium suit is a poor upgrade for 11,000 pesos. The Beach is closed off with walls and we were unable to have a romantic walk on the beach. We left for the day to come back and find that our room was not made up. we had to ask for extra towels. The premium room only looked clean. but the tile and corner areas were also dirty. Sorry, NOT worth the money.
Travel tip: Go somewhere else.
Sam I. Couples United States of America, November 25, 2012
Nice hotel

pool and landscaping
6.3
Very nice place to stay. Smokers are a problem with no non smoking policy in effect in the dining room. Great entertainment each night.

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Customer Reviews - Costabella Tropical Beach Hotel, Cebu

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