Country Heritage Resort - Managed by Bencoolen

Nginden Intan Utara No. 7, Sukulilo, Surabaya, Indonesia 60118

Good 6.2
Based on 119 reviews

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About Country Heritage Resort - Managed by Bencoolen


Situated in Nginden, Country Heritage Resort - Managed by Bencoolen is the perfect place to experience Surabaya and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. Visitors can take pleasure in touring the city's attractions. The property is just 15 minutes away by taxi from Galaxy Mall and 30 minutes from Plaza Tunjungan Mall. You can also go and visit the largest Bethany Church Surabaya which can have a seating capacity of up to 20,000 people.

At Country Heritage Resort - Managed by Bencoolen, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there is a restaurant, room service, laundry service/dry cleaning, car park, and Wi-Fi in public areas.

All guestrooms feature a variety of comforts, such as a desk, shower, bathtub, an LCD/plasma screen TV, and a balcony/terrace to please even the most discerning guest. Throughout the day, you can enjoy the relaxing atmosphere of the garden, outdoor pool, and fitness center. Country Heritage Resort - Managed by Bencoolen is your one-stop destination for quality hotel accommodations in Surabaya.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • car hire

Swimming & soaking

  • swimming pool [outdoor]

Land sports

  • badminton court

For kids

  • children's playground
  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service

On-site facilities

  • garden
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center

Languages Spoken

  • English
  • Indonesian
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 50000 IDR
Number of Rooms : 72
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.2
  • Facilities 8.0
  • Location 6.3
  • Room Comfort/Standard 6.0
  • Service 6.3
  • Value for Money 6.4
  • Food/Dining 6.0

Felix A.
May 23, 2016
heritage hotel with central garden
Near premier hospital and 17 august university, this is value for money hotel and very variety food for breakfast,, good breakfast compare with other 3* hotel,, value 7/10

Chandra A.
January 03, 2016
Safe and sound
Room, Parking, Park
Nice, but the swimming pool under maintenance

Penelope C.
December 07, 2015
Pleasant stay
Breakfast, location, quietness
This hotel has a captive audience due to its location next to the hospital and is getting very tired but is often full regardless. Rooms are in need of a refurb with doors that don't quite close properly and stained walls and bathroom. I was surprised that there was no bar fridge in the room - usually that's standard for 3*. Breakfast was excellent with something different every day. It's pleasant enough but there are better options in Surabaya for the price.

Will L.
December 02, 2015
Best breakfast, nice garden & pool, friendly staff
Breakfast was superb and varied, pool available late & friendly staff
Once I got there it was great. Being an American and traveling there late at night in a rental car it was sketchy but easy to find. Not in a very nice area but a very real area and all in all it was a great experience. Garden area and pool very nice and pool stays open. Breakfasts at these hotels are hit or miss and this one was truly a hit, fresh, varied and I even ordered a soft boiled egg served in an egg cup that was a perfect soft boiled egg. If you have kids or time to just hang, this seems a decent place but going to and fro wouldn't be to my liking as its so seemingly distant from attractions. Oh, value! I had a big room, king bed, ac, great view, free waters, toothbrush and the breakfast all for the whopping sum if $20 US dollars! By far the best value if any hotel I've stayed at while in Srabaya.

Effendy E.
October 27, 2015
Bad Hotel Ever
Place, cause near from galaxy mall. Just that
Feel so so so regret!!!

Selvi R.
October 13, 2015
nice place
nice place, good food, friendly staf
The parking area to small, the food is nice

Selvi R.
October 07, 2015
Need to improve the friendliness of the staf
The foods are good
A liitle bit not comfortable because of the noise in front off the room

Wetty W.
September 07, 2015
clean and nice small hotel
clean, price, space
We book 2 types of room. The big one (presidential suite) with 5 bedroom has living room, pantry, garage for 2 car. It's good for big family or group stay. The room, bed, bathroom is clean and have similar comfort as 4star hotel. And the price is okay.

Najmiah H.
July 25, 2015
The toilet is unclean
The food is okay
The bedroom is facing the bathroom+toilet whereas the bathroom is unclean and smell.

Fahrozi H.
July 24, 2015
Resort hotel in city
Dirty,staff performance poor and green hotel
Not bad