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2015
Excellent 8.3
Based on 2302 reviews

Recent customer comments

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Excellent



based on 2302 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.1
  • Location 7.4
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 7.8
  • Food/Dining 7.8

4.4 Paul L.
United Kingdom
May 04, 2016
Rip-off
Paid top dollar for a villa with plunge pool. Tempo restaurant specifically for villa guests due to open at 7am was never open on all the days I tried to get in. One of the air cons was particularly feisty with regular faults. Housekeeping on being advised that I would be out for a couple of hours and could they make up the room said it would be their pleasure. On my return nothing had changed. Housekeeping manager came down to apologise and said the cleaners were particularly busy and I said the girl should have told me that and there would not have been a problem. Half hour later cleaning team turns up and says sorry for not cleaning the room but my door had a "do not disturb" sign; which was a downright lie. In summary there seems to be a complete lack of management and staff find lying extremely easy although they find it even easier to say when found out. Only place that seemed to have any idea about service was the Azure beach bar where there was a manager who was very animated in "encouraging" his staff on what to do next. Quite amusing but effective. Overall too much money for what you get. Rip-off !

5.6 oliver B.
Germany
May 03, 2016
Not 5 star
Allover disappointing experience, not 5 star.

8.4 Vicente J.
Philippines
May 02, 2016
Excellent and lovely stay
We had a great stay in the hotel. The food was sumptuous, the staff are hospitable and accomodating. Indeed it was lovely resort

6.4 oliver B.
Germany
May 01, 2016
Not 5 star service
Check in not right room. All over staff not well trained. Not 5 star.

8.8 Sharon F.
Philippines
April 30, 2016
Good resort for the family
Good resort for the family as they have activities for kids. And the beach is also beautiful.

2.8 Anthony G.
Australia
April 29, 2016
Ridiculous expensive 120 peso water
I stayed here many times but not recent, the ocean swimming area much smaller and no fish like before , i paid here on agoda with breakfast included and then they wanted to charge us 2500 peso for breakfast, once showing them that i had paid on the app and they saw i had paid for breakfast package they still wouldn't honor it

9.6 Hwisun P.
South Korea
April 28, 2016
Great
Goooood

9.2 Michael J.
Canada
April 25, 2016
Everything was great about the Crimson Resort. But
We'll be back, for sure!

8.4 Brendan S.
Ireland
April 25, 2016
Good food and great staff
Value for the money

8.4 yeh C.
Taiwan
April 24, 2016
Pretty nice villa.
Pretty nice villa but little bit expensive.