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Roi R.
Couples
Israel,
March 4, 2014
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Great view and location, bad service.
6.7
We have stayed in the "delux" room which, by the pictures, should have had a view to the pool. But apparently they have two pools, and what the pictures don't show is that delux rooms point to a small abundant pool. Overall, the pictures in this website looks way better than reality, so our expectations were not met.
Both the hotel restaurants and spa are EXTREMELY overpriced (regular thai massage is 4 times than on the beach). Both their welcoming procedure and pickup service were lousy (we were waiting about 40 minutes for the pickup truck to get us from the Pier!). Both the pool towels and the room sheets had stains, that's not expected from highly rated hotels...
With that said, they do have very nice bars (both on the beach and on the bigger pool) with happy hour once a day, and an easy access to a private beach, as well as great view from the resort. They offer free kayaks (great condition) and snorkeling equipment (didn't exist!). Wide variety of breakfast buffet (although quality can be improved...)
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Ville K.
Families with young children
Finland,
March 4, 2014
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Need repairment, dangerous!!
4.7
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Theo P.
Couples
Spain,
March 1, 2014
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nice but too family style
7.3
was very nice because of a great room and a terrific sunset view.
The bad thing is that it's on a hill and the best rooms are very far from the entrance, so you walk up the hills or ask a ride to the reception.
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Thomas G.
Families with young children
Switzerland,
December 15, 2013
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Great Resort
Pretty Resort. Great Views. Private Beach and wonderful pool next each other.
9.3
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David E.
Families with young children
Denmark,
December 15, 2013
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Excellent hotel with great pools
Rooms, Swimming pools, Staff
9
Very attentive and service minded staff. Very nice large room with view over the swimming pool. Close to the city/market. Very nice breakfast buffet.
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Ralf K.
Couples
Germany,
December 6, 2013
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good for relaxing; too much rain
private pool; nice spa; friendly staff
7
it was ok, but we expected more from a 5***** - Hotel; rate for room too high
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Roberto C.
Couples
Portugal,
December 4, 2013
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Comfortable, Stress-free, Calm and Romantic Stay.
Pool Access Deluxe Room, Easy Access to the Private and Public Beaches and Friendly Staffs.
9.3
Me and my wife were in our honeymoon so we chose the Deluxe Pool Access Room and it was really fantastic! The room was big, comfortable and quiet. But for a 5 star resort, I wasn't expecting that they doesn't have a flat TV or card keys to enter the room, anyway, it wasn't a big deal for us, just an opinion as a frequent traveller.
The room's pool was very quiet, clean, private and great water temperature! We also tried the bigger public pool that's awesome, with a great cocktail bar! The Cliff Restaurant is near the pool and serves simple meals at acceptable prices. Due to the location, we need to have a good physical preparation to get to the Peak Restaurant where they serve the great breakfast buffet! But normally the staff gives everyone a lift to anywhere inside the resort if they pass by with their cars.
From the Cliff, you have access directly to the private beach that is fantastic! You have also a pathway that leads you to the Klong Dao Beach, another great and calm beach!
There are 4 different hours for the free ride from the hotel to the Saladan Town, and back. We normally get the ride to the town for dinner and shopping and come back to the hotel by Tuk Tuk (paying around 40-50 bahts) so we didn't have the stress of the time limit.
They have tourist desk that informs you about all the activities offers and where you can buy the tour packages.
The staff was very friendly and helpful, although most of them doesn't speak english well.
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Kaely C.
Groups
United States of America,
November 23, 2013
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Room was nice. Too expensive. Bad internet.
6.7
The resort was nice just too expensive for us. The internet was bad. The food in the restaurant was incredibly expensive and it was quite a ways into town if you wanted to eat anything else. Very steep hills all over the resort so if you want to get to the front gate you have to call the front desk and have them pick you up and drive you there. We booked a minivan to take us to Phuket from the tour desk at the hotel and I feel like it was way overpriced. Very nice rooms and friendly staff, nice view of the ocean. We were a group traveling on a budget and decided to splurge on a nice stay here. It was not worth the money for us.
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Jennie L.
Families with young children
Sweden,
November 22, 2013
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Very good service, nice people working there.
Service, ocean sunset villa, breakfast
9.7
We were unlucky with some rain, but tried the nice pool once anyway. Stayed in an ocean sunset villa, where we could walk to main pool, stairs down to the beach, breakfast and down to lobby. If you book a room with direct pool acess it will be in the lower level of hotel area and you will need the hotel to transport you everywhere. Better then to stay in elegance rooms. Breakfast was great, service was great, beds were comfortable, view fantastic, food and drinks great. The only two things to mention is our balcony door was broken and they did not manage to fix it during our stay. And the small wooden box in the bathroom was unnecessary since it was not fresh but mouldy. Better to keep this stuff in an open box than a closed. But we would still come back, it is a great hotel!
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Alastair W.
Couples
United Kingdom,
November 17, 2013
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Great stay but tired and overrated
Service, proximity to beach and gym
6.3
Our stay was nice however having stayed on the island in different hotels over our weeks stay this really and sadly had the least wow factor. The service was very nice however the room was poorly cleaned, the corridors dark, the hotel's site tiresome to move around and the food overpriced and average. I feel a litle mean writing this but the Rawi Warin down the road was leaps and bounds ahead as far as a resort goes (although the service needs work) and is also far cheaper if you look out for the deals. The best thing you can do from the hotel is walk down to the local beach and visit some of the great restaurants saving yourself a lot of money and receiving far higher quality food. The breakfast is sadly also average.
and a poor spread. We wouldn't stay here again.
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