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Crown Metropol Hotel

8 Whiteman Street, Southbank, Melbourne CBD, Melbourne, Australia (Show on map)

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"Staff/service, room standard, Presentation ..."

  • Kerrie, Australia
  • August 4, 2015
  • Area: Melbourne CBD
  • Rooms : 658

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Room Types
Luxe King
Luxe Twin
Luxe King Nu Luxury Package
Luxe King Advance Purchase
Luxe Twin Advance Purchase
Luxe King
Luxe King Nu
Luxe Twin
City Luxe King
City Luxe King
Bay Luxe King
Bay Luxe King
Loft Suite
Loft Suite


When would you like to stay at this hotel?

Resort PlansClick here to see full resort plans
Features of Crown Metropol Hotel

24-hour room service

airport transfer



business center

car park


coffee shop



executive floor

facilities for disabled guests

laundry service

meeting facilities



room service

safety deposit boxes



shuttle service

smoking area


Sports and Recreation

fitness center

golf course (within 3 km)

hot tub

indoor pool




tennis courts


Wi-Fi in public areas


car park

valet parking

Languages Spoken



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Melbourne's Crown Metropol Hotel boasts a spectacular and distinctive wave-like architectural design. Enjoying an enviable location, the hotel offers easy access to a myriad of entertainment centers, shopping malls, and the central business district. Also a part of Crown Entertainment Complex, it is home to a 24-hour casino, has more than 50 restaurants and bars on-site, and hosts an array of luxurious retail outlets, cinemas, and much more. Crown Metropol Hotel is also within close vicinity of Melbourne Convention and Exhibition Center and is a short walk to the Docklands and Melbourne’s city center With 658 luxurious and beautifully designed rooms and suites fitted with modern hotel facilities and services, Crown Metropol Hotel is indeed ideal for both leisure and business travelers. Guests can also experience chef Gordon Ramsay’s first Australian restaurant, Maze, and Isika Spa & Retreat. All things considered, Crown Metropol Hotel's location, modern décor, and service is simply first class. Melbourne's Crown Metropol Hotel boasts a spectacular and distinctive wave-like architectural design. ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-10 year(s)
Stay for free if using existing bedding.

Guests over 10 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From
02:00 PM

Check-Out Until
11:00 AM

Distance from City Center
0 km

Distance to Airport

Non-Smoking Rooms / Floors

Number of Bars

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 474 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (474)
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Kim L. Couples Australia, August 26, 2015
One night stay

I was very disappointed at the cleanliness of the hotel, torn wallpaper dirty floors in the lift this was also the case in crown casino All together very run down
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Deanne P. Business travelers Australia, August 5, 2015
New bed needed

Location rooms restaurants
We enjoyed our stay, however the bed was terrible. When you are 5 star this is extremely important
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Kerrie S. Solo travelers Australia, August 4, 2015
Short Stay

Staff/service, room standard, Presentation
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Robert L. Families with young children Indonesia, July 22, 2015
economy Luxury Hotel

location, easy parking (even with valet), price
great luxury hotel at affordable price. it's the entry level for Crown Hotel. the room was great, large bed, spacious, & very comfortable. even if you don't have car, it's just 2 minutes walking distance from tram stop to city. the only minus point is not much food around.. only mc donalds which is within 5 minutes walking distance.
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Felice L. Couples Australia, July 21, 2015
Rock hard

Room, facilities and location.
Everything was ok, but the bed was really hard, too much, The service for dining in room was very good but for breakfast was not. My wife and I were ignored for 4 times when our table had plates piled on it during buffet breakfast.
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Deane M. Families with older children Australia, July 20, 2015
Perfect City Location

Location, Beds View
Crown Metropol was the perfect location for a girls weekend. the staff were fantastic and room and beds were divine.
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Rosa C. Families with young children Australia, July 19, 2015

clean, comfy bed, location
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Denise T. Business travelers Australia, July 14, 2015
Disappointed this stay which was stay 19

Location, comfort of the bed, space in room
I was disappointed this stay. I felt the bathroom in particular the shower area could have been cleaner. I ordered sparkingling wine in the room which took ages to be delivered, flat wine was delivered by mistake and it took ages for it to be changed. I also ordered room service, the meal itself was very dried up and there were 3 hard articles in the rice (possibly pieces of broken skewers). I did send the meal back. However it was too late in the evening to re-order another meal. I was also disappointed that a glass of my champage was removed when my room was cleaned the following day (presumably thrown out). Normally a cover is placed on any leftover wine in other hotels that I have stayed in. This was my 19th stay and probably the most disappointing.
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Amanda H. Couples Australia, July 13, 2015
Great stay at beautiful metropolitan hotel

Location, service & value
Check in service was great, great locations & all round service. We ordered room service and it was great good & service yet again. Beautiful hotel
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Gregory C. Business travelers Australia, June 17, 2015
sanctuary during business

room layout,level 28 breakfast,close to city.
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Hotel Area: Melbourne CBD

Customers like this hotel for:
Nearest transport:
  • Southern Cross Railway Station (1.0 Km / 12 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Essendon Airport (12.7 Km)
  • Melbourne Airport (19.8 Km)
Customer comments:
  • "Large beds" , "Modern and new hotel" , "Polite staff"
Top attractions in the area:
  • Crown Casino (0.3 Km / 4 min walk)
  • Crown Casino & Entertainment Complex (0.5 Km / 6 min walk)
  • Aligned for Life Training Center (1.1 Km / 14 min walk)
  • Bourke Street & Around (1.2 Km / 15 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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