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Excellent 8.5
Based on 384 reviews

Recent customer comments

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Excellent



based on 384 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.6
  • Room Comfort/Standard 8.8
  • Staff Performance 8.5
  • Value for Money 7.4
  • Food/Dining 8.5

10 Vera B.
Australia
June 27, 2015
Excellent stay
Everything everything everything

10 Kathleen S.
Australia
June 25, 2015
Relaxing in style
The friendly and helpful staff. Location and to the door entry by transport. Everything you need was at your fingertips.
We were very happy with our stay. We were there to celebrate my husbands birthday and the staff were so helpful and friendly and might I say it was a pleasure to even have some very funny staff as well. Everything was very clean. I can also say that it was family friendly as well which was lovely to see. The food was very nice and we had so many choices. Our room was very comfortable and clean with a great view of our city. Thank you again, I'm sure we will be back again soon.

8.3 Kelvin C.
Australia
June 21, 2015
Value for money
Value for money on promotion . Location n entertainment
Very comforting

7.7 sarah A.
United Kingdom
June 21, 2015
Convenient location
Location
Very comfy bed

9 Malcolm C.
Australia
June 08, 2015
Parking only negative!
Convenience for Racing Symposium, Air Port and City
Parking in undercroft needs reserved area for Guests

8 Garnyaluck P.
Thailand
June 02, 2015
n/a
n/a

7 Patricia N.
Australia
June 02, 2015
Overpriced Hotel - Charge you for EVERYTHING!!!
Disappointing! Stayed for my sons wedding. Initial problem was checking into Bride & Groom room for them to change - apparently a huge issue! Massive queue at check-in - finally get to desk to be told room not ready (3.30pm by this time - checkin from 3pm) we were among several with same issue, so waiting, waiting. Finally get in have a cup of tea - all good. No hand towels in bathroom. Comfort & presentation were good won't take that away from them. Up in the morning with another cup of tea then down for breakfast. Another queue to get into Atrium for $45 buffet brekkie but closed within an hour so not worth it so went across to MerryWell. Quite expensive and food was terrible, service slow and food cold. Checkout - another queue so used Express Checkout. Get home & email account arrived in my inbox with $5.50 charge - for 4 of the little milk cartons we used for the cups of tea!!! Unbelievable! First time ever I've been charged for milk! I'm so cross. It's not the money it's just the principle of this supposed 5 star venue offering much less by the way of service & quality. Never Again - buyer beware! You have been warned - it's not worth the $300 / night price tag. Also heard another guest who didn't have a credit card had to have $200 deducted from his cheque account (to cover mini bar costs) fair enough but wouldn't get it credited back for 3 - 5 DAYS !!!!!! Who do they think they are - they can't treat people like this!

9.3 bader A.
Kuwait
May 24, 2015
excellent
location , services , facilities
very good hotel and its one of the best hotel i ever stay

9 Scott W.
Australia
April 29, 2015
Thanks
Hospitality quality professionalism
Loved it

9 Tina B.
Australia
March 18, 2015
Overnight Stay
Good Restaurants, Very Nice Rooms and helpful staff