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Excellent 8.5
Based on 391 reviews

Recent customer comments

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based on 391 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.9
  • Location 8.6
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 7.4
  • Food/Dining 8.5

sarah A.
United Kingdom
June 21, 2015
Convenient location
Very comfy bed

Malcolm C.
June 08, 2015
Parking only negative!
Convenience for Racing Symposium, Air Port and City
Parking in undercroft needs reserved area for Guests

Garnyaluck P.
June 02, 2015

Patricia N.
June 02, 2015
Overpriced Hotel - Charge you for EVERYTHING!!!
Disappointing! Stayed for my sons wedding. Initial problem was checking into Bride & Groom room for them to change - apparently a huge issue! Massive queue at check-in - finally get to desk to be told room not ready (3.30pm by this time - checkin from 3pm) we were among several with same issue, so waiting, waiting. Finally get in have a cup of tea - all good. No hand towels in bathroom. Comfort & presentation were good won't take that away from them. Up in the morning with another cup of tea then down for breakfast. Another queue to get into Atrium for $45 buffet brekkie but closed within an hour so not worth it so went across to MerryWell. Quite expensive and food was terrible, service slow and food cold. Checkout - another queue so used Express Checkout. Get home & email account arrived in my inbox with $5.50 charge - for 4 of the little milk cartons we used for the cups of tea!!! Unbelievable! First time ever I've been charged for milk! I'm so cross. It's not the money it's just the principle of this supposed 5 star venue offering much less by the way of service & quality. Never Again - buyer beware! You have been warned - it's not worth the $300 / night price tag. Also heard another guest who didn't have a credit card had to have $200 deducted from his cheque account (to cover mini bar costs) fair enough but wouldn't get it credited back for 3 - 5 DAYS !!!!!! Who do they think they are - they can't treat people like this!

bader A.
May 24, 2015
location , services , facilities
very good hotel and its one of the best hotel i ever stay

Scott W.
April 29, 2015
Hospitality quality professionalism
Loved it

Tina B.
March 18, 2015
Overnight Stay
Good Restaurants, Very Nice Rooms and helpful staff

Colin M.
March 02, 2015
Loved it but .....
Great room, spacious atmosphere, well appointed.
Really enjoyed the stay, but too many rules. Cant do this, can't do that. Also, that construction noise is something else!!

Michael C.
March 02, 2015
Very good but didn't like paying an extra 60$ for late check out.

Joanna A.
New Zealand
February 17, 2015
Loved it!!
The luxurious resort feel, the view from our room and the bath.
Our stay was awesome! It was so nice and relaxing. We will definitely be going back soon!!