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Excellent 8.5
Based on 395 reviews

Recent customer comments

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Excellent



based on 395 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.9
  • Location 8.6
  • Room Comfort/Standard 8.8
  • Service 8.6
  • Value for Money 7.4
  • Food/Dining 8.5
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Ian M. from Australia
Couples
Stayed one night in June 2015
U
I
Reviewed June 28, 2015

Vera B. from Australia
Business travelers
Stayed 3 nights in June 2015
Excellent stay
Everything everything everything
Reviewed June 27, 2015

Kathleen S. from Australia
Couples
Stayed 2 nights in June 2015
Relaxing in style
The friendly and helpful staff. Location and to the door entry by transport. Everything you need was at your fingertips.
We were very happy with our stay. We were there to celebrate my husbands birthday and the staff were so helpful and friendly and might I say it was a pleasure to even have some very funny staff as well. Everything was very clean. I can also say that it was family friendly as well which was lovely to see. The food was very nice and we had so many choices. Our room was very comfortable and clean with a great view of our city. Thank you again, I'm sure we will be back again soon.
Reviewed June 25, 2015

Kelvin C. from Australia
Couples
Stayed one night in June 2015
Value for money
Value for money on promotion . Location n entertainment
Very comforting
Reviewed June 21, 2015

sarah A. from United Kingdom
Couples
Stayed one night in June 2015
Convenient location
Location
Very comfy bed
Reviewed June 21, 2015

Malcolm C. from Australia
Business travelers
Stayed one night in June 2015
Parking only negative!
Convenience for Racing Symposium, Air Port and City
Parking in undercroft needs reserved area for Guests
Reviewed June 08, 2015

Garnyaluck P. from Thailand
Business travelers
Stayed 2 nights in May 2015
n/a
n/a
Reviewed June 02, 2015

Patricia N. from Australia
Couples
Stayed one night in May 2015
Overpriced Hotel - Charge you for EVERYTHING!!!
Disappointing! Stayed for my sons wedding. Initial problem was checking into Bride & Groom room for them to change - apparently a huge issue! Massive queue at check-in - finally get to desk to be told room not ready (3.30pm by this time - checkin from 3pm) we were among several with same issue, so waiting, waiting. Finally get in have a cup of tea - all good. No hand towels in bathroom. Comfort & presentation were good won't take that away from them. Up in the morning with another cup of tea then down for breakfast. Another queue to get into Atrium for $45 buffet brekkie but closed within an hour so not worth it so went across to MerryWell. Quite expensive and food was terrible, service slow and food cold. Checkout - another queue so used Express Checkout. Get home & email account arrived in my inbox with $5.50 charge - for 4 of the little milk cartons we used for the cups of tea!!! Unbelievable! First time ever I've been charged for milk! I'm so cross. It's not the money it's just the principle of this supposed 5 star venue offering much less by the way of service & quality. Never Again - buyer beware! You have been warned - it's not worth the $300 / night price tag. Also heard another guest who didn't have a credit card had to have $200 deducted from his cheque account (to cover mini bar costs) fair enough but wouldn't get it credited back for 3 - 5 DAYS !!!!!! Who do they think they are - they can't treat people like this!
Reviewed June 02, 2015

bader A. from Kuwait
Couples
Stayed 2 nights in May 2015
excellent
location , services , facilities
very good hotel and its one of the best hotel i ever stay
Reviewed May 24, 2015

Scott W. from Australia
Couples
Stayed one night in April 2015
Thanks
Hospitality quality professionalism
Loved it
Reviewed April 29, 2015