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Very good 7.5
Based on 2053 reviews

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Very good

based on 2053 reviews
  • Cleanliness 7.5
  • Facilities 7.3
  • Location 8.3
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.3
  • Food/Dining 6.7

Jella N. from Philippines
Families with older children
Stayed 2 nights in November 2015
Aircon is not functioning well
Staff are friendly
Suite hotel is not that impressive
Reviewed November 13, 2015

Jose M. from Philippines
Business travelers
Stayed 2 nights in November 2015
It was a big disappointment for us!
The room given us was a big one with a receiving area. Initially we were excited because the amount we paid is high and we expected a room properly furnished , clean, smelling good and comfortable. We are aware about room rates and for the amount paid to Agoda we expected the best. It was a very disappointing experience, our expectation were just the opposite. The towels 2 bath towels which are rough and looks really old due to its texture and color..worst there are no face or any other towels. There were two bath robes but you would not even touch it as it looks dirty., old and discolored. There were tiny roaches and over all the room looks shabby, with dark lights. On our third day because we stayed for another day due to our tight schedule the room was not at all made up.. We returned at around six o'clock night time when we arrived. We were exasperated as we expected the room made up. It took about three hours before a housekeeping staff came. And that is after desperate calls from us to the housekeeping dept, front office and even the night manager could not be reached by phone. I even went to the front office to complain but nobody seem to care, and even while guest are listening to my displeasure.. We shall not recommend the hotel to anybody else and we hope this message can reached the owners for them to do something....
Reviewed November 09, 2015

freddy F. from Malaysia
Solo travelers
Stayed 6 nights in August 2015
quality of the hotel .
nearer to shopping area
Reviewed November 09, 2015

liberty B. from Philippines
Business travelers
Stayed 2 nights in November 2015
So dirty
Location was good near the resto and the city, plus the sky adventure
Not good. Room smells not good steel like cockcroach especially their sofa, the bed has bed mites, aircon was not good. bath tub and the bathroom perse lot of molds, towels color blackish not white means color dirty and smell's not new laundry. Net cable so slow... All hotels what I've stayed for that executive days was not satisfying... The lobby was too small, always crowded, so messy and not so pleasing. Anyway, again so disappointed from Radisson to crown Regency.. It's not worth it to stay longer.. Lack of facilities inside the room About the pool was good enough but pool staff must not be stayed in front of the guests to watch while swimming unless their lifeguard.. It's awkward to stand by all crew in front of the pool unethical.. They shouldn't do that..all they have to do was be attentive for the guest needs no need to stay in front of us... Poor performance for me.... Refunds ithink...
Reviewed November 07, 2015

manuel F. from Philippines
Families with young children
Stayed one night in November 2015
Nice view, near malls, entertainment
Worth it
Reviewed November 05, 2015

Chee N. from Malaysia
Business travelers
Stayed 2 nights in May 2015
Very dim light
long wait for lift... very inaccessible. the room is very dim at night...
Reviewed November 03, 2015

Kathleen R. from United States
Families with young children
Stayed one night in October 2015
Crown Regency Cebu
Staff was friendly
It was the worst of our 14 day trip. The internet connection was so slow at times the sea turtles were passing up the data transmission. Never got a connection fast enough to connect my wi-fi calling feature on my smart phone. Always less than 800kbs and it would drop out completely quite often. It was not very clean, a lot of dust and dirt in the corners and under the beds. Althought, the beds themselves were fairly comfortable. I will not be going back to this hotel in the future.
Reviewed October 29, 2015

Camille P. from Philippines
Families with young children
Stayed 2 nights in October 2015
Location is the best
Location, the breakfast buffet, there a lot things to do inside the hotel
It was a great stay. The sky adventure is located inside the hotel. The breakfast buffet was the best. Although no microwave oven to heat up our food for the executive suits room. We asked the hotel for if they can heat oir food but they decline. The staff are not soo friendly.
Reviewed October 26, 2015

mary R. from Philippines
Stayed one night in October 2015
The room was very clean
The location
Its ok.
Reviewed October 26, 2015

Joyce J. from Philippines
Business travelers
Stayed 2 nights in October 2015
The hotel looks so horrible, service totally poor
As mentioned, totally dismayed, as well the with hotel staff. Not even worthbro stay, just wasted huge amount of money, instead decided to move into other hotel which is far far better.
Reviewed October 25, 2015