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Excellent 8.1
Based on 84 reviews

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About Crowne Plaza Melbourne Hotel


This well placed hotel, located on the banks of the Yarra River, is just a short walk from the city center of Melbourne. Enjoy easy access to the Southbank Entertainment Complex, the Melbourne Aquarium, and the intriguing Telstra Dome. Situated just across from the Melbourne Convention and Exhibition Centre, this hotel is perfect for business travelers who want convenient access to conferences and other events. The complimentary business center is open 24 hours a day, ideal for an office away from home. The refurbished guestrooms are modern and feature an up-to-date design theme. The Clarendon St. Grill offers fire grilled steaks in a scenic atmosphere that overlooks the Yarra River. A convenient location and modern amenities make the Crowne Plaza Melbourne Hotel the perfect destination for business and leisure travelers to the city.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Fitness & recreation

  • fitness center

Swimming & soaking

  • outdoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
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  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 1 km
Distance to Airport: 20.0 km
Internet Usage Fee: 19 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 3
Number of Floors: 10
Number of Restaurants: 2
Number of Rooms : 385
Parking Fee (per day): 40 AUD
Room Voltage: 240
Time to Airport (Minutes): 30
Year Hotel Built: 1989
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Recent customer comments

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  • Hotel Condition/Cleanliness 8.1
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 7.5
  • Food/Dining 7.7

9.2 Andrew M.
June 05, 2016
a great stay- great everything. service. food. view. location.
i really enjoyed my stay. i will return. there was an issue - twice - with the prepaid breakfast. ( at check-in and at breakfast ) i also think $47 for valet is a little too high, considering i parked my car, the staff moved it. i was not aware of this procedure. bur location and facilities really suited me.

9.6 Kathryn S.
April 21, 2016
Above and beyond
After a very distressing week we arrived for our stay a day late. Totally our own fault but the manager ,Andrew, when above and beyond in sorting our confusion out and making sure our stay was as comfortable as possible. We would like to offer him much thanks for this.

8.4 Lindsay C.
New Zealand
February 15, 2016
Always high standard
Favourite Hotel for location, service and comfort.

9 Fennis A.
November 09, 2015
Great location
Great Location, Large rooms, Great Service
Though a little expensive, this is a great hotel for a weekend stay, as close to Casino, South Bank & South Wharf. Lovely, large rooms with excellent facilities. And very efficient reception, especially as the hotel was booked out and they were very busy.

6 Alisa C.
August 31, 2015
Average stay
location to conference centre
Bed was comfortable. Bathroom was clean but the shower curtain smells bad. We had asked for housekeeping to change it, not sure if they did, but it still did not smell OK. Location was excellent for me as i was attending a conference in at the Exhibition Centre. The hotel is also close to the South Wharf DFO which was really good for shopping. Service was average. Asked for 2 hour extension until 4pm and i was told it is chargeable by a gentlement at the reception. That is fine and i said i will confirm later. I called back later, another lady picked up the phone and said they can't extend because they are fully booked. i checked both Agoda and hotel website and they still had rooms. So i told her i called and was told i could extend by paying. she said NO, cant do. I hung up, called back in half hour for another request, another lady said SURE, we can do that. concierge service was very good though.

7.3 NG H.
United Kingdom
August 21, 2015
Just a barely satisfactory stay
Location, Staff, Sleep
We stayed in the hotel 5 nights. The location is excellent and the atmosphere of the hotel and the staff are very good. However, the room offered has a poor view facing all the boring roofs. We are not sure if all the river view rooms are full but this arrangement gives us some disappointment. The room has a lot of strange small noises occassionally from the windows and the air conditioner. The wifi in the room is pretty slow. One more disappointment is that the carpet in the room near the TV cabinet is not very well cleaned.

7.7 Pakavadee S.
August 18, 2015
Good location
location , free wifi public area

5.7 shamus C.
June 11, 2015
spend your money elsewhere
view, breakfast, leaving
When we got to the hotel we were put in a different room then what we ordered and when we asked were moved to another room which once again was not the room we paid for. After much discussion we were moved finally to the room which we had booked. Later on that night we received a phone call from reception at 10:30pm asking for our credit card details as the hotel had lost the details provided. The following morning at breakfast we were told that breakfast was not included when on the booking reservation it clearly stated that it was so after going back to the room for our booking details we were given the breakfast which we had paid for. After all this I would definitely not stay at this hotel again as it is certainly not worth the money.

10 Jennifer N.
March 05, 2015
Where is the netry now?
location location location
Having stayed at this hotel on a regular basis we would have appreciated being notified of renovations. we were thoroughly confused as to where to enter for parking. Otherwise the standard was as high as ever.

7 adi J.
January 08, 2015
Decent 4 star hotel
The pool was great as was the little but functional gym as well as the central location
My stay was good, nothing over the top, but it is a decent 4star hotel