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Crowne Plaza Orlando Universal Hotel

7800 Universal Boulevard, International Drive - Convention Center, Orlando (FL), United States 32819 (Show on map)

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Area: International Drive - Convention Center Number of Rooms: 400
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
22 reviews

Value for Money
7.6
Location
8.0
Staff Performance
8.5
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
8.0
Food/Dining
7.5
All reviews (22)
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Richard M. Couples United States of America, March 30, 2015
Very Pleasant

design, amenities, helpful staff
8.3
This is a very comfortable hotel, not 4 star, but very nice.good location, easy to get around. the staff was very helpful and genuinely cares about making the guests happy.
Tan S. Business travelers Malaysia, January 15, 2015
Good hotel with friendly staff

clean,comfortable and
6.7
Meng C. Business travelers Malaysia, January 15, 2015
friendly business hotel

location, facility and friendly staff
7.3
pleasance and relax atmosphere.
Mahmood M. Business travelers Bangladesh, December 11, 2014
Over rated and priced

Breakfast was okay
6.7
Nothing special
Jake C. Business travelers Singapore, October 29, 2014
Fantastic hotel

The staff, the facilities and it's location.
8.3
Alright not exactly near the " happening" part of Orlando, you could still take a 15 min walk to where all the food and amusement Park is. Overall this is a great hotel to stay in.
Hani A. Couples Saudi Arabia, August 14, 2014
We liked it.

Location, accessibilty to themeparks, the service
10
We had a good time. We liked the breakfast. Service was great and staff were helpful and friendly. The location is great and close to themeparks. There're shuttles in the hotel that can take you to Universal's, Disney and Sea World. You can find restaurants and shops just few miles away. They were 4 days we spent there, yet one of the beautiful days.
Wachirapon Y. Groups Thailand, June 8, 2014
Good staff,clean room, but no fee wi,fi

Near universal studio Near wet n wild Good staff
8.3
Edward Y. Solo travelers United Kingdom, April 25, 2014
Good Staff, OK Hotel

Location, Friendly Staff, ??
5.7
The hotel was well located for Universal Studios, and not that far (by car) from Disney, so it was a good base for me. The staff were friendly and accommodating, the hotel was peaceful for the most part, even though it was through busy spring break /easter time. I had three major concerns with the hotel and a niggle. The main concern is the air conditioning, it is VERY noisy. The condensers are in a wall cupboard, not outside or a central system, and it sounds like a car in the room. This is not what you expect from a 4 star hotel, the A/C should be nearly silent. The second concern was that the lights outside my room, all the lights in the bathroom, hummed loudly. This is a fault of poor wiring. Due to these complaints the hotel moved my room, and the problems still existed. The third concern is that the wifi was charged, for anything other than snail pace. In the 21st Century in a 4 star hotel in the USA, free wifi is expected, even demanded. The price was very high, and was charged per device. The niggle is that the executive lounge was not worth anything for my stay. The breakfast in the lounge was worse than the restaurant. The lounge did not serve hot food, and American breakfasts are all about hot food, eggs, bacon, pancakes. This needs to be changed with A-La Carte ordering for the lounge. Lounge wifi was snail pace. However, for access to the Parks (which is why you go to Orlando), this was a good hotel. As I was on the executive floors I was not charged for parking, which I know is a grumble for a lot of people staying at this hotel.
Ali N. Couples Lebanon, January 21, 2014
it was amazing, it went far beyond my expectations

friendly staff, clean rooms, good service
10
Me and my wife enjoyed the stay in this hotel, they have friendly staff, nice breakfast in the executive level free of charge, we have internet access free of charge as well, room was tidy and clean, it was little bit small but it was comfy and nice.
Xiashan W. Solo travelers China, January 2, 2014
Convenient to Universal and safe surrounding

Friendly staff, location, location
7
Overall's good! But the room service lady was not good, she's not friendly and knocked us up in the morning for room clean even though we said we don't need it.

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