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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Centrum, Surabaya, Indonésie (Zobrazit mapu)

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Oblast: Surabaya Centrum Počet pokojů: 125
WiFi zdarma

Aktuální hodnocení zákazníků

Vybrat typ cestovatele

 

Velmi dobré

7,8

na základě 1098 hodnocení

Poměr cena/kvalita
7,6
Poloha
8,0
Personál
7,9
Stav hotelu / čistota
8,0
Pokojový komfort/standard
7,9
Jídlo/stolování
7,2
Všechna hodnocení (1098)
Seřazeno podle:
Anna Y. Rodiny se staršími dětmi Indonesia, 22. března 2015
everything is great except for the front desk staf

location, comfort, wifi
7,3
We booked many rooms (2 room. From agoda and 3 others from packages) because it was my sister wedding day. the first day, everything done quite well. The 2nd day,after the holy matrimoni,we need to retouch our make up but 2 rooms that we booked from agoda were not ready. front desk kept telling us to wait from 12 to 2.30pm. I have to call many times to front desk, explain the situation many times bcoz they seems didnt understand or didnt care that the delay could ruin our busy schedules because that was a wedding day... quite big wedding ceremony, thats why we chose mercure. Because the rooms for make up couldnt ready for 2 hours,then we had no choice except to open the honeymoon suite room for preparation. the result, the room that was prepared for honeymoon became so dirty... lots of people came and go, they use the bathrooms, the bed, etc.... front desk staffs (a woman) said that we had to wait because we booked online... A stupid reason,no apologize from them... i have travelling almost around the world,always book my hotels via agoda,never have problems like this.... in my own country... What a pity...
Anton P. Jednotlivci Indonesia, 21. března 2015
Standard hotel

Average hotel
6,3
Average stay
Herman S. Páry Indonesia, 10. února 2015
Nice Hotel, friendly staff

Nice and comfortable room, friendly staff, nice breakfast
7,7
Elisa S. Rodiny se staršími dětmi Indonesia, 3. února 2015
Comfortable stay

Location, staff, cleanliness
8,3
Its our third stay in this hotel. The service was better this time. The room is as good as before so it seems that every room is maintain to a certain standard.
Yuni H. Rodiny s malými dětmi Indonesia, 2. února 2015
Value for money hotels

Room, ambience
9,3
I can say the ambience in room and corridor was so good. As they do renovation, hmm i cant say it is clean. And the staff reception, not too great since i visited 1st time. Need to wait room (even i mentioned early check in). This is my 8th times stayed there. But i cant meet same staff in reception. So they cant treat me as loyal guest. Well, later should be better with renovate room. (Dont mark up the price or guest will choose beautifull cheap boutique hotel around surabaya)
Felix B. Páry Indonesia, 24. ledna 2015
Good stay

Clean, comfort, good service
8
Kim L. Obchodní cestující Singapore, 22. ledna 2015
compliments

convenient pick-up and drop-off
6,3
Pleasant.
Elisa S. Rodiny se staršími dětmi Indonesia, 22. ledna 2015
Amazing stay

Location, staff, ambience
7,7
It was a decent stay. The location is strategically located in the center of the city. The room was okay though seems a bit old.
William C. Obchodní cestující Singapore, 15. ledna 2015
nothing

nothing
8
nothing
Sri K. Rodiny se staršími dětmi Indonesia, 4. ledna 2015
comfort staying at mecure hotel surabaya

hospitality,cleanliness,location
7,3
By booking through Agoda website

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