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Plantation Bay Resort & Spa

Marigondon, Mactan Island, Mactan, Ostrov Mactan, Filipíny 6015 (Zobrazit mapu)

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Oblast: Mactan Počet pokojů: 256

Aktuální hodnocení zákazníků

Vybrat typ cestovatele

 

Skvělé

8,2

na základě 214 hodnocení

0 hodnocení v českém jazyce

Poměr cena/kvalita
7,7
Poloha
7,5
Personál
8,7
Stav hotelu/čistota
8,6
Pokojový komfort/standard
8,8
Jídlo/stolování
7,5
Rodiny s malými dětmi (214)
Seřazeno podle:
Helena D. Rodiny s malými dětmi Hong Kong, 7. února 2016
A Taste of Cebu for a First Visit

The various facilities and how all of them have been maintained to its highest standard. 2.Theme nights with great food and entertainment. 3. Frendly Staff
8,3
Overall, it was a great vacation. I booked through Agoda for 3 adults, 1 chlld and 1 infant but was asked to pay an additional of USD191 upon check in as they would need to charge for the 3rd adult. I believe there must have been a communication breakdown . The check-in experience or the reception staff would be the only area of my critique that I felt the resort being less hospitable. The Receptionist whom I believe to be a Korean National spoke basic English and when the exchange of conversation get a bit more complex, she would not be able to understand well to convey my message about booking for 3 adults already. Since we have 2 younger children in the party and after a day of traveling, we decided to pay the additional amount and left it at that. On the second day, I passed the reception area and asked another receptionist to see if I can have some more cookies for the children but was told that they would only give out one time upon check-in. I have a Marriott and Hilton member/s for many years and that a flow of cookies and juices in the afternoon at the reception area would have been by far a better arrangement for the guests rather than just a one time offer. I also felt that the response and the looks that this receptionist gave me were that I was a "greedy" guest, asking for more cookies!! The rest of the stay we made the best out of it. I enjoyed the Spa experience and thought the staff and facilities were top-notched. Regards, Helena Du
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Michael V. Rodiny s malými dětmi United States of America, 14. prosince 2015
Did Not Meet My Expectations

Housekeeping is very attentive and quick to respond. The staff driving the golf carts are friendly.
5,3
I recently stayed at Plantation Bay Resort & Spa and was disappointed several times during my stay. I really expected a much more relaxing weekend, but the staff saw to it to spoil my stay. I was told my kids were laughing too loud at the pool (first I was told it was disturbing people in the poolside restaurant then when i asked why those guests are being treated with more respect than i am they changed the reason that it was too distracting to their lifeguard), i felt the breakfast choices could have been better explained and was basically told by the front desk staff my wife was a liar which was extremely out of line by the staff when I asked about why the breakfast choices were not properly explained to us by the waitress in the restaurant. There is an ala carte breakfast menu that is half the price of the buffet breakfast but when you ask about it the staff don't tell you about it even though there are signs every where in the resort. For a resort that touts itself as being 5 star it falls well short. You can't even enjoy a meal by the pool, when you order food from the pool side restaurant they refuse you entry if you are in your swimming gear and make you stand outside and order food and it is delivered to you in a plastic bag in styrofoam containers, like you are ordering take out food from a local restaurant. For a resort that always publishes pictures of their swimming pool and pool area they really don't like people to enjoy it. There are a lot of other more friendly resorts in Mactan where kids enjoying themselves is not going to be a problem. Every other resort will serve you food on a real plate instead of styrofoam containers. And most other resorts include the breakfast in the room rate.
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Li L. Rodiny s malými dětmi Singapore, 27. listopadu 2015
a great place for family

1. staff are helpful
8
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Shiella P. Rodiny s malými dětmi Philippines, 9. října 2015
Nice

Excellent for relaxing
9,3
Nice
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Anna R. Rodiny s malými dětmi Philippines, 5. října 2015
Great for kids

Great for kids, safe, lots of activities
8,3
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Meshari A. Rodiny s malými dětmi Saudi Arabia, 19. července 2015
Meshari

Staff, pools, lots of activites
9,7
Excellent
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Janssen H. Rodiny s malými dětmi Philippines, 19. července 2015
nice place to unwind

food, facilities, friendly staff
8,7
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Dhiren V. Rodiny s malými dětmi Canada, 16. července 2015
Relaxing Place

Layout, Rooms concept, Food
9,7
Very nice. The first time I went to Plantation Bay was 1997. I was so impressed that the nanagement were able to keep it in place and even better.
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Young H. Rodiny s malými dětmi South Korea, 15. června 2015
Best vacation

Good to family with young children
8,7
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Ma. S. Rodiny s malými dětmi Philippines, 14. června 2015
Memorable plantation bay vacation

Efficient and hospitable staff; first class amenities; sent back watch which we left in the room.
9,3
It was very pleasant and most enjoyable! Kids were able to go on their own. Plenty of things to do with staff always ready to assist.
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