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Riviera Hotel

Rua Comendador Kou Ho Neng No 7-13, Město Macau, Macao (Zobrazit mapu)

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Oblast: Město Macau Počet pokojů: 132
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Aktuální hodnocení zákazníků

Vybrat typ cestovatele

 

Dobré

7,2

na základě 1496 hodnocení

Poměr cena/kvalita
7,3
Poloha
6,8
Personál
7,5
Stav hotelu/čistota
7,7
Pokojový komfort/standard
7,5
Jídlo/stolování
6,6
Všechna hodnocení (1496)
Seřazeno podle:
Soraya G. Páry Spain, 28. června 2015
Views oversold. Staff willingness poor

The bed, the room decor, and the shower
5,3
Although the place was nice enough and certainly the room's decor was to my liking (not at all dated, like some reports suggested), I found this was not good value for money in some respects, namely: - we were given complimentary tea and coffee, but no sugar. When I called to ask for sugar, they told me to contact another number. When they finally showed up at the door, they brought 1 sachet of sugar for 2 people, and had to ask for more, which they seemed unhappy to provide. Very odd - when I asked if they had a pool, they said yes, but could not be used. For some reason they were unable to explain why, other than the hotel next door was hosting an event of some kind. I fail to see the association of one to the other. - when I asked them for a taxi, and before they had even tried, they said it would be difficult because of the time of the night, and could we walk down the steep hill (in heels) to flag one down? Again, weird - the room is sold as having amazing views of the lake and the Macau tower. Not so. We were given a first floor room where the only views were of a building opposite us. This could be understandable if it was a first floor thing, but it seemed as I looked up than only the 4th floor provided good views. Oversold. - In the morning the bathroom smelled like someone was smoking inside of our room. I thought these were non-smoking rooms?! My summary would be, nice enough place, a bit too pricey for what it was, the staff were friendly but seemingly lazy, and the room smelled of humidity a great deal.
Valliammah K. Jednotlivci Malaysia, 24. června 2015
Gold and Red

Very comfortable bed, quick service, opulent surroundings.
9,7
Stayed a night. Very pleasant experience though the hotel is out of the way of the main attractions. Appreciate the shuttle service.
Cheng M. Obchodní cestující China, 21. června 2015
not good for business stay

helpful staff, new renovation, view ok
5,3
weak wifi signal in room, hardly any in restaurant; no reading lights, too dark to work in room; tv not working
Henny N. Páry Hong Kong, 21. června 2015
nice view, but no enough double bed room

Nice view/ clean/room facility ok
7,7
Please let customer know there might not be double bed room available , if I knew that I wont book this hotel. room tv some function has been disabled without reason, customer service not willing to help
Shuk Y. Páry Hong Kong, 21. června 2015
nice room but too small bathroom

Room, Corridor, and lobby
6,3
Ling C. Rodiny s malými dětmi Malaysia, 21. června 2015
A pleasant stay. Convenient location to get around

Good location. Staff were helpful and patient when we needed information.
7,7
Stanley B. Jednotlivci Malaysia, 16. června 2015
Beautiful place to relax

Location, value, relaxing
9
Happy that I chose this place instead of a skyscraper in the middle of the buzzling city amidst the multitude of casinos as it provided me with the comfort of relaxation and most points of interest are either a bus ride away which the hotel provides of a short walk away. The Macau Tower is approximately 300 meters away. Enjoyed my stay here & will surely come back.
Kit F. Rodiny s malými dětmi Hong Kong, 14. června 2015
4 star hotel

silent; no casino, good seaview
6
It's better than a 3 star hotel. I think 4-star is more suitable!
Lo C. Rodiny s malými dětmi Hong Kong, 7. června 2015
Tidy room but far away from city

Clean, tidy and new renovation
6,3
Maxie L. Jednotlivci Macau, 6. června 2015
good experience

服务
8

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