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Shangri-La Hotel

Jl. Mayjend Sungkono 120, Mayjen Sungkono, Surabaya, Indonésie 60256 (Zobrazit mapu)

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Shangri-La Hotel Surabaya - Interiér hotelu Shangri-La Hotel Surabaya - Pokoj pro hosty Shangri-La Hotel Surabaya - Restaurace Shangri-La Hotel Surabaya - Vybavení Shangri-La Hotel Surabaya - Executive Lounge Shangri-La Hotel Surabaya - Koupelna Shangri-La Hotel Surabaya - Koupelna Shangri-La Hotel Surabaya - Koupelna Shangri-La Hotel Surabaya - Koupelna Shangri-La Hotel Surabaya - Lobby Shangri-La Hotel Surabaya - Lázně
Oblast: Mayjen Sungkono Počet pokojů: 368
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Aktuální hodnocení zákazníků

Vybrat typ cestovatele

 

Vynikající

8,3

na základě 255 hodnocení

Poměr cena/kvalita
7,8
Poloha
8,2
Personál
8,4
Stav hotelu / čistota
8,5
Pokojový komfort/standard
8,5
Jídlo/stolování
8,3
Všechna hodnocení (255)
Seřazeno podle:
Theresia S. Jednotlivci Australia, 22. prosince 2014
Slightly worn out place

Luxury, comfort but needs a revamp
6,3
I had quiet enjoyable stay as I would expect from a 5* hotel. However, when I went to the room I noticed there were 2 loos in the restroom in which I don't think they're necessary. The spa & wellness centre pretty good only a bit far from the lift and I had to cross the meeting rooms while dressed in a casual sporty clothing making me feeling a bit awkward. When I asked the concierge about the free shuttle bus service to the closest shopping mall he explained the timetable does not necessarily work depending in request and asked me to call if I need to be picked up however I called in at 3pm and the concierge said that the bus is not available till 4.30pm - which to my opinion the service is inconsistent. Overall had a good time sleeping in the room even though I could hear the neighbour giggling at night. Had the breakfast a bit later noticed that they throw all the food that haven't been eaten etc, acknowledging there are many poor people around the town think best if the food given to the unfortunate...
Anil P. Obchodní cestující United Kingdom, 12. prosince 2014
a very good hotel

staff, location , speedy check in amd check out.
7,7
Very good stay, the hotel has an excellent health suite with all facilities very good. The room was good but required air, it smelt of dampness. The check in and check out was speedy and efficient. The Rosso restaurant was excellent with great menu. Definitely recommend this hotel but the room prices were quite considering hotel prices in ASIA generally are lower
Lukas J. Obchodní cestující Indonesia, 11. prosince 2014
Shangri La surabaya. Not as nice as before

Friendly Staff, Hospitable, Nice amenity
6
The room are quite old. Need new refurbishing to keep standard like other competitors around. Hard to get around. Need transport. Quite congested area.
Lukas J. Obchodní cestující Indonesia, 9. prosince 2014
Shangri La surabaya. Not like old times

Staff good, Service good, Big rooms
7
Old stinky old room smell. Need renovations. Pricy for the standard.
Faizal R. Obchodní cestující Malaysia, 9. prosince 2014
Old style shangri-la

Luxury but old looks
7,3
Room is spaciozs, but old looks. Food is just ok
Juliany J. Rodiny se staršími dětmi Indonesia, 8. prosince 2014
Nice Hotel, Friendly Staffs, Food is excellent

Location is closed to Mall, Excellent and friendly staffs, lots of facilities
9,3
Very satiesfied....
Koohyun Y. Rodiny se staršími dětmi South Korea, 22. listopadu 2014
So so

Friendly staff members
9
Tony C. Obchodní cestující Malaysia, 20. listopadu 2014
The Hotel

The room spacious size ; the staff friendliness ; The comfort of the beds and pillows
7,3
It has been as usual very relaxing and good experience. However the F & B division is another matter. The Chinese restaurant food was acceptable but nothing exceptional.The room was humming with mosquitoes, that we had to request for a standing fan to help drive the mosquitoes away. The breakfast was poor. The quality of food and selection were poor for a 5 Star hotel. The service was even poorer, where trays at the serving counters were often left empty until notified by customers. Coffee or tea top ups at the table was non existence, unless repeated calling to the waiters. The 5 Star rating for Staff Performance is for the Reception, Concierge and Bell boys counter, not the F & B.
Tabita M. Skupiny Indonesia, 10. listopadu 2014
Nice hotel on west Surabaya :)

food, service, cleanliness
8
shangri-la food was so good. Cake was so delicious also. Bed was comfortable.
Breton J. Obchodní cestující France, 6. listopadu 2014
Excellent stay

friendly and efficient staff, location
8,3
Very good stay and value for money. Staff is attentive and very efficient. Perfect location. Will definitely return.

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