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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoj, Vietnam (Zobrazit mapu)

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Somerset West Lake Serviced Residences Hanoj - Pokoj pro hosty Somerset West Lake Serviced Residences Hanoj - Pokoj pro hosty
Oblast: Ba Dinh District Počet pokojů: 90
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Aktuální hodnocení zákazníků

Vybrat typ cestovatele

 

Velmi dobré

7,6

na základě 304 hodnocení

Poměr cena/kvalita
7,8
Poloha
7,1
Personál
8,2
Stav hotelu/čistota
8,2
Pokojový komfort/standard
7,9
Jídlo/stolování
6,2
Všechna hodnocení (304)
Seřazeno podle:
Mai A. Páry Vietnam, 19. července 2015
Enjoyed our stay

Fully furnished room, cleanliness, helpful staff
9,7
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.
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Jay A. Obchodní cestující Philippines, 27. června 2015
Everything is good except the lowsy breakfast

the comfort of room
7,3
Stayed one night everything was ok except the breakfast
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Vania S. Páry Australia, 24. června 2015
These guys were fantastic!

they went out of their way to make sure I was ok after I was unwell in my stay in hanoi
9,7
The staff were amazing! I only stayed 2 nights and my first night I was unwell and ended up in hospital and the staff went out of their way to make sure I was ok the next day. They also accompanied us to the hospital.
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Brian R. Páry United Kingdom, 15. června 2015
Over rated

size of room,female staff very good , layout
6
Over all the Staff especially the Ladies were very polite and very helpful.how ever the Men who work restaurant were very very lazy,more interested in surfing the net Icould not believe they were doing this at breakfast time,the only time of the day people were in the restaurant.
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Yoon J. Obchodní cestující South Korea, 4. června 2015
clean, kindly, calm..

clean, kindly, calm..
8
clean, kindly, calm..
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Yoon J. Obchodní cestující South Korea, 3. června 2015
clean, kindly, calm..

clean, kindly, calm..
8
clean, kindly, calm..
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Lindsay N. Obchodní cestující United States of America, 16. dubna 2015
Great stay

Comfort, location, and good view
8,3
The breakfast needs some improvement to achieve a 5* standard. Other than that, everything is great.
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Eng K. Páry Singapore, 6. dubna 2015
Relax and comfortable stay in Hanoi

English spoken, friendly staff and clean enviroment
7
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Yu Y. Obchodní cestující China, 17. března 2015
Good

Location, view
9,3
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Seongsoo H. Rodiny s malými dětmi South Korea, 9. března 2015
its good condition but breakfast

cozy and kind staff. near west lake.
8,7
Good staff service with fine swimming pool.
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