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Poslední komentáře zákazníků

Vybrat typ cestovatele
Všechna hodnocení (1686)

Obchodní cestující (177)

Páry (719)

Jednotlivci (334)

Rodiny s malými dětmi (153)

Rodiny se staršími dětmi (144)

Skupiny (159)

Skvělé
8,3
na základě 1686 hodnocení
Stav hotelu/čistota
8,2
Vybavení
7,7
Poloha
8,7
Pokojový komfort/standard
8,3
Personál
8,6
Poměr cena/kvalita
8,5
Jídlo/stolování
7,6

9 Weiwei S.
Singapore
30 srpna 2014
very outstanding service!
super attentive staff who make the effort to add a personal touch, clean rooms, staff speak good english
What impressed me the most was the effort in making guest feel welcomed. Hotel staff are super attentive to needs; I feel as though I have a butler in hanoi!

10 Daniel M.
United States of America
31 srpna 2014
Great.
Reduced price/discount. Staff. Included breakfast.

8,7 Rohayati S.
Malaysia
13 září 2014
Great place to stay
friendly staff, great location, cozy room
We enjoy our stay at thaison hotel. Staff overall nice and friendly. Always put a smile on the faces and good in english communication.

10 Julie W.
United Kingdom
11 září 2014
The best hotel stay in our 6 weeks of travelling
The lovely staff especially Joe, how welcome everyone makes you feel and the excellent customer service they provide
We had the most amazing time at the Thaison Palace Hotel, Joe was so charming and so very helpful and went out of his way to make sure we we enjoyed our stay; we haven't experienced customer service like this anywhere else in all our travels and we would most definitely stay there again if we went back to Hanoi. Can't recommend it enough!

10 Malcolm B.
Australia
24 září 2014
The best yet!
The staff performance, location, huge breakfast.
The staff made it the best experience we have ever had in any hotel anywhere throughout Asia or Australia to this date. We arrived a little after 10:00am feeling tired as all travelers do and were given not only the welcome refreshing tea but a very filling buffet breakfast that we were not entitled to. We were upgraded to a family room and when this proved to be to big for us we were able to get back to a superior double without any issue at all. They provided us with maps to get around, helped arrange our itinerary and organized tours at reasonable prices. Their spoken English was excellent as was their written. The bed was comfortable and the air-conditioning while a little slow, worked over time. The internet was a little on and off but the super friendly and helpful staff were always ready to vacated a spot in the lobby so we could use it. The hotel is located close to all the cultural attractions in Hanoi and is very good value for money. But above all else, we unhesitatingly recommend this hotel to anyone who wishes to visit Hanoi due to the outstanding performance of the staff.

10 MARILL M.
United Kingdom
24 srpna 2014
Great People
service,value,location
Walking distance from hoan kiem lake makes this hotel a good choice for me as a traveler and the service is really worth the mention in this family-oriented environment. the price was also affordable for me as a tourist.

10 WenJie T.
Singapore
15 srpna 2014
Repeated Quality & Excellent Hospitality.
Friendliness Of Staff,Service,Value For Money
Once again, i got back to Thaison Palace Hotel and as usual, i was greeted with the friendly staffs. Even as a lone traveller myself, this place has been packed with family love and the warmth of hotel staff is never like what you can get at many hotels i've been to. The staffs are always there for you and be ready to treat you like a family member of their own and this warmth is definitely what travellers would love and appreciate since we are not familiar with the country. It is like having a home of your own but in vietnam. Based on the previous trip, when you do give feedback, it is always valued by them and taken into serious considerations for improvement. Definitely a worthwhile stay yet again and probably my permanent hotel when i travel to hanoi again.

9 Norman H.
Australia
11 září 2014
Hanoi Central
Staff were friendly and helpful. Great location in Hanoi, walking distance to many places of interest. We felt safe and had fun.
We enjoyed our stay. The hotel staff organised the tours we wanted quickly and efficently. We were able to leave excess baggage at the hotel for a few days safely. It was comforting to have a couple of 24/7 contact phone numbers if anything went wrong anywhere. (It didn't)Fun place fun people.

10 michael R.
Philippines
14 srpna 2014
A hidden gem in the Old Quarter
Location, the staff and great clean rooms
I don't think I would have been inspired the way I am now had I chose a different hotel. Thaison has definitely helped me achieve that reset that I needed because of their amazing service and very relaxing atmosphere. We enjoyed the stay and will definitely gonna go back.

9,7 yukiyoshi K.
Japan
10 září 2014
smile and hospitality
Convenience, clean room and smile
All hotel persons are really nice. They smiled and made us happy. They spoke joke always. We are pleased.