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Pullman Hanoi Hotel

40 Cat Linh Street, Dong Da District, Dong Da Distrikt - Litteraturens Tempel, Hanoi, Vietnam (Se kort)

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Tidligere navn : Pullman Hanoi Hotel – Managed by Accor Group
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Område: Dong Da Distrikt - Litteraturens Tempel Antal værelser: 242
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Meget godt

7,9

baseret på 200 anmeldelser

Værdi for pengene
7,6
Beliggenhed
7,5
Personalet
8,1
Hotellets stand/rengøring
8,3
Værelsets komfort/standard
8,2
Mad/spisning
7,4
Alle anmeldelser (200)
Sorter efter:
Jeffrey Z. Forretningsrejsende United States of America, 13. september 2014
Disappointing

Location, Room and Great Bellman
7,7
There were some customer service issues with this hotel that caused us to be very disappointed in the way we were treated. We have stayed at this hotel in Hanoi once or twice per month for several of the last 6 or 7 months. When we initially started staying there we were upgraded each time to a Suite with full access to the Club Level for one to one meetings or interviews with clients. Unfortunately, they did not tell us this was special treatment so we became accustomed to expecting this is standard. The last time we were there we were told we could not do meetings in the Executive Lounge but we would have access to a meeting room free of charge. When we checked in we were told we would no longer get the suite and we would not have access to the meeting room unless we paid for it. This was a surprise and a disappointment to us. The Executive manager said he was sorry but did not offer so much as a free cup of coffee for the misrepresentation. We have had issues in the past with room service and the restaurant and bar but were so happy with the accommodations that we did not make it an issue. However,the service seems to have gone downhill in all areas. The lobby and the lobby bar and restaurant were so hot that they had to put fans in to try to circulate the air which did not help much. As a result the lobby had a slight smell of mildew and it was warm and muggy. The meals we ordered in the Mint bar were incorrect three time in three days (and we did have our translator with us). Things like asking for no mayonnaise on a sandwich that then arrived (twice) with Mayonnaise. Salad no onions came w onions. Spaghetti with meat sauce can with no meat. As a concession they said they wouldn't charge us got water (we had not asked for bottled water so I am not sue if they were charging for tap water but we never got any bottles.
Goh Y. Forretningsrejsende Singapore, 10. september 2014
Comfortable

Easy check in and out, room is comfotable
7
Comfortable. The working chair made loud squeeky noice and needed oiling.
Himanshu S. Familie med små børn Australia, 30. august 2014
Great hotel

Rooms, great lobby and good Gym
8,3
I really enjoyed my stay at the hotel, the hotel and room where neat and clean and the staff very helpfull. will stay at the hotel for sure.
Rocky W. Forretningsrejsende Indonesia, 28. august 2014
Good but not the best

Quick check in & check out process, clean, friendly staff.
7,3
Kian Y. Forretningsrejsende Malaysia, 15. august 2014
New Pullman Experience

price wise is good, variety breakfast and walking distance to tourist zone
7,7
nice stay in Pullman Hanoi. I agree the location is not so good, nothing within 5 mins walking distance unless u can take road side food stall which i dare not. KOTO is about 10 mins talking distance from Pullman, a charity based restaurant which offer nice good. take note dont go to the massage centre opposite to hotel, i had a terrible bad experience there as i thought of getting a good shoulder massage but ended get cheated.
Andreas H. Forretningsrejsende Austria, 15. august 2014
great for business in Hanoi

easy access to the business district, nice friendly staff, nice rooms
8,7
Keat K. Forretningsrejsende Malaysia, 9. august 2014
Good service, average location

Big room, good staff service, good fitness center
7,7
Overall a pleasant one. Reasonably priced and rooms are big and clean. Plenty of choices for breakfast
Jaruwan K. Forretningsrejsende Thailand, 7. august 2014
Nice place to stay in Hanoil

Clean, Good staff, Variety of BF
9,3
Good time. The hotel close to a Temper of Literature and , if you prefer a city-walk, it is not much far from Hanoi Old quarter.
Syed N. Forretningsrejsende Singapore, 24. juli 2014
Great location

Spa, Breakfast, Rooms
8,3
Great place to stay near our office and the shopping area
Shanaka D. Forretningsrejsende Sri Lanka, 23. juli 2014
Great Hotel... even though bit expensive

Clean Rooms, Polite and good staff, availability of all essentials in room
9
Good hotel and enjoyed the stay. I recommend this hotel to any body

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