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Very good 7.1
Based on 1284 reviews

Recent customer comments

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Very good

based on 1284 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 6.2
  • Location 7.7
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 6.9
  • Food/Dining 6.7

December 15, 2015
Room not so clean. Breakfast is not reasonable pri
The pool and beach are ok

Kong I.
December 13, 2015
Larger room size, convenience store nearby, environment
-The check-in process is slow and no further explanation about the hotel after receive the key cards -Limited lightning in the room, and some is not functioning -The water pressure is low, not hot enough for shower / toilet amenities not enough for a double room -Smelly refrigerator -The bed linen is very DIRTY -Very very limited TV channel -WIFI is available but NOT CONNECTABLE -Seem like public are easy to access to the pool and beach behind the resort

alicia Y.
December 08, 2015
overall good, just the room a bit dirty of dust n sands on the floor.

December 07, 2015
Nice and comfortable
Beach, scenery, and pools
Great hospitality and comfortable room

December 06, 2015
Food is not delicious
Tidy and spacious room, friendly and helpful staff, overall very clean and well organise hotel
I am not statisfy with the food, really don't match the 5 star hotel standard. It is canteen standard.

Hiong M.
December 04, 2015
A family getaway
Comfort, Locality, Tranquility
It's our family's default getaway location :D We like it a lot!

December 02, 2015
Big bed, nice staff & nice beach!
The queen bed is comfy, the sunset scenery at beach is awesome, relaxing. Only cons is there is no lift for our stay.
Overall is good. For Agoda user, please remember to print out the Confirmation letter. Nice bed and beach.

Teck K.
November 30, 2015
short stay at damai beach
near to beach, cooling and near to nature
rooms were not really clean and has a kind of smell when we went in. hand towels are only available upon request. beds are a bit "soft". nice and cool environment.

Naichen K.
November 29, 2015
Rats in the room !! Disgusting!!
Scenic view
The room was pathetic. Musky smell, smelly pillow, sagging beds. One of the hot water not functioning, basic and dated toilet facilities. However, the deal breaker was that we saw a rat coming out from under the bed to the wardrobe, about 10-15cm long( not including the tail). When we call the staff, the first solution that they offer is to put a mouse trap in the room. This is totally unacceptable, as we are paying 5 star rate for the room. Furthermore we have overseas guests and families and it was very embarrassing and distressing. After negotiation with the duty manager, we manage to change our rooms from hilltop to chalet (4 rooms in total). This was done around 10pm. We also found a half biten cake by the rat in one of our bags. This was really a horrifying and distressing experience for our guests. The hotel also charges rm10 for extra towel requested, which is unreasonable for the price we paid. Despite the bad experience, credit to the duty managers attitude- they were apologetic and polite. The hotel urgently needs maintenance. It is at a beautiful setting but the rooms' condtions were very very poor. We hope the management can take this review seriously. Please provide better service, facilities and customer experience. We find no value for money at all. It was a huge embarrassment. Please do something about this.

Lee E.
November 29, 2015
Swimming pool too small
Pool side rooms air condition is extreme cool
Ok . Good. Something must improve - beach side got no chair . Difficult to find chair