arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Good



based on 1146 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 4.9
  • Location 7.6
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 6.1
  • Food/Dining 5.7

Cormac D.
Ireland
February 27, 2015
Terrible service and Charge for everything.
Pool
The hotel is dated and staff are useless. The environment is nice with the mountains and the pool and sea but that's about it. You need to pay for everything from an extra towel for the pool, play table tennis on an ancient table, even if you leave food on your plate at the breakfast buffet they say they will charge you extra. I had an issue with the manager which he handled very badly and left me feeling quite pissed off. In short: ordered drinks at the bar near the pool (two mins walk away), after 30 mins the drinks hadn't arrived at the pool (second time this happened) so I marched back to the bar and yelled at the barman, eventually 15 mins later he arrives with the drinks and a bill. We ordered at 5.30pm, happy hour is till 6pm and he arrives at 6.15 with a full price non happy hour bill. So i'm pissed at this stage and refuse to pay the bill because they are trying to cheat me. Manager arrives to my room later, explains its a glitch in their computer system - fine. But I explain I'm upset about what happened and the fuss. The best he can do is charge me happy hour price and tells me not to argue with him because he is more senior than me!! I tell him to get stuffed and didn't pay. I get it that this is not an international hotel, I don't expect amazing service but this is basic hospitality. It was cheap beers that cost the hotel nothing. Not worth it.

Kho H.
Malaysia
February 26, 2015
not up to expectations
it can be better. good swimming pool but the rest not that good
Ok

Mathias R.
Norway
February 25, 2015
To huge for the Management to handle
The location, size of the room and the kids loved the Spaghetti Bollo.
Could be a really good hotel probably even 5 star but the Management can not really handle the size of the hotel with the maintenance that comes with that.

Tee H.
Malaysia
February 25, 2015
Excellent value for money!
Location, lanscape and room size
It is pleasant stay with all of our family enjoyed

Fresley J.
Malaysia
February 19, 2015
Comfortable yet peaceful,friendly staff n tidyroom
1.The pool n beach view 2.Comfortable 3.Awesome food
Terrific n looking forward to stay in again

Ismadi N.
Malaysia
February 17, 2015
O.k
Location
o.k and comfort.

GARY K.
Malaysia
February 13, 2015
Nice view but lack of maintenance
Sea view, swimming pool, near sarawak cultural village
Previously stayed at damai puri 21/2 years ago. Serounding view still very nice but unfortunately room lack of maintenance. Seem like we were here ~10years ago? Staffs performance also unsatisfactory. Not smiling and give many excuses when ask for help. What a waste nice balinese style hotel with such a great sea view...

Sarah L.
Malaysia
February 05, 2015
A bit dissappointed
Front counter staff very accommodable & friendly.
I did not expect the hotel to be so run down compared to few years back. There were a few things in need of repair e.g. roof shade, children pool slide, etc. The pool was a bit dirty with leaves and sand. Pillow and bedding have dusty smoky smell on them.

FARAH R.
Malaysia
January 27, 2015
Overpriced & not as expected
kids pool
booked a junior suite with a connecting room for my kids(5yo & 1.5yo) & my maids. The room wasnt as expected especially the junior suite. Both rooms are not well maintained n smelly. Another big disappointment is the foods, very limited and no variety/choice. The only good thing about this resort is their kids' pool which can be considered as 'new', other than that, i personally think that its overpriced & not to the expectation.

Nicolaas H.
Netherlands
January 27, 2015
Damai Puri Resort & Spa
Location, pool, beach
Very fine, but hotel feels a bit run down, bathrooms, beds, poolside sun shades need overhaul. Friendly staff, but no service provided whatsoever, no transport, no beach gear, no maps, no info