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Verified traveler reviews

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based on 1174 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 5.1
  • Location 7.6
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for Money 6.1
  • Food/Dining 5.7
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Hui V. from Malaysia
Families with young children
Stayed one night in June 2016
Poor facilities
Bath towel is not ready after request for so many times.
Reviewed June 11, 2016

SOON C. from Malaysia
Families with young children
Stayed one night in June 2016
Old hotel with poor maintenance
Old hotel with poor maintenance.. not value for money..
Reviewed June 11, 2016

MUHAMMAD S. from Malaysia
Couples
Stayed one night in June 2016
Regret
The moment i arrive in the room, no towel provided and only provide at 8.30PM. It's irritating because i call both receptionist and housekeeping by 6.30PM, they inform will send and their staff on the way..after 2 hours waiting finally arrive. but i have to chase the housekeeper wandering outside....the pool is not clean. This resort shall remove the spa from their signboard/name....no spa inside....the room's price is not compatible for the service that i received...i only give the credit for the location as the view and i feel refresh..for me i'll not coming again to this resort...not recommended...
Reviewed June 10, 2016

zuraida H. from Malaysia
Solo travelers
Stayed one night in May 2016
not good
not good room. no network service
Reviewed June 09, 2016

Kay L. from Malaysia
Families with older children
Stayed one night in June 2016
Lack of maintenance and lousy services
Rooms are poorly maintain. Shower and Sink clogged. The balcony is full of dust and bird droppings.
Reviewed June 08, 2016

Lee Y. from Malaysia
Families with young children
Stayed one night in June 2016
Dirty swimming pool
Dirty swimming pool ,bad server
Reviewed June 08, 2016

Chieng S. from Malaysia
Families with young children
Stayed one night in June 2016
Service too bad
..
Reviewed June 07, 2016

Franky C. from Malaysia
Families with young children
Stayed one night in June 2016
Dont like the late check in
3pm is really too late for check in. 2pm still not bad.normally after lunch reach there 1.30pm
Reviewed June 07, 2016

johnny C. from Malaysia
Couples
Stayed one night in June 2016
Dirty and hot room
I stayed a night here and it's an awful experience. I haven't come back here since 3 years ago and it was nice back then but now the quality has dropped. Probably because of the peak season, the check in time is 3pm but the room is still cleaning until 4pm, the delay caused us less time to go out and play at the pool and beach. The floor is still dirty with dust and sand. There's no floor mat and hand towels in bathroom. We requested from housekeeping staff and they said hand towels is not sufficient and thus gave us a used dry hand towel for us to use as floor mat. It's terrible. The bath towels is worn out, there's holes on them. Didn't expect this kind of quality from a well known resort. The pool towels ran out on 6.30pm and we unable to keep ourselves dry after swimming in the pool. The worst thing is the air conditioning system in our room isn't cool enough. Adjusted to max fan speed and lowest temperature and it's still like normal temperature in our enclosed room. The sleep is very uncomfortable due to the temperature and it is really a bad experience. I paid so much and definitely won't go back again. I rather choose other resorts.
Reviewed June 07, 2016

Siew L. from Malaysia
Families with young children
Stayed one night in June 2016
Disappointed
Disappointed with the staffs service and room not cleaned after check-in 3pm.
Reviewed June 06, 2016