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Danau Toba Hotel International

Jl. Imam Bonjol No. 17, Medan Maimun, Medan, Indonesia (Show on map)

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Area: Medan Maimun Number of Rooms: 270

Recent customer reviews

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Very good

7.0

based on
448 reviews

299 reviews in English

Value for Money
7.1
Location
7.9
Staff Performance
6.9
Hotel Condition/Cleanliness
6.8
Room Comfort/Standard
7.0
Food/Dining
6.5
All reviews (448)
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Ron L. Couples United States of America, August 15, 2015
Disappointing

Swimming pool, garden, location
6
We stayed two days. When checking in, the staff were initially unfriendly and wanted to require a bunch of extra information, appearing hopeful we would not have it. Maybe they were having a bad day. Day two, people were friendly and helpful. Food was very Indonesian, not a lot of variety and very spicy (we have sensitive stomachs). The menu was expensive and food we ordered not high quality. The room was nothing special, the whole hotel seemed older and seeing it's wear. We were really disappointed when going out to get a taxi, the option was the hotel taxi (at least they had the hotel name). The cost was 2x the normal rate and not negotiable. fortunately, we knew well enough to find the other taxis on the street and normal price. The Aryaduta and Grand Serela hare much better deals, much better quality and staff always friendly.
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Shanti F. Couples Australia, August 11, 2015
Outdated and overrated as 5 star

Location & room size
5.3
After having stayed at Danau Toba Hotel several times over the last couple of years, I have to say that it is overrated as a 5 star hotel. Service and amenities are sufficient for our needs but there are many issues which need to be attended to. On arrival, having to pay (a very small sum of Rp 3,000 but that is not the point)in order for our taxi to be able to drop us at the entrance is just not something that paying guests should have to do. It's an irritation that is not required upon arrival after a long ride from the airport. Also that the taxis that are based at the hotel are just not regulated and try to extort exorbitant fees from unknown guests. Luckily for those in the know, it's just a simple call to Blue Bird services to get a metered taxi to pick up from just outside the gates of the hotel. Still very inconvenient if it's raining. The hotel has a lot of maintenance works to carry out. Many lights are not functioning and plumbing in the bathrooms are generally not great. This last stay, we were allocated a room which had an adjoining room door. Unfortunately, the door was extremely non soundproof and every word spoken next door could be heard. There were a couple of young children and the noise was unbearable so we asked to be moved. This was facilitated which I was happy with until we realised that the air conditioning was not functioning very well and there was a constant smell of cigarette smoke coming through it. On a non-smoking floor? The staff do not seem to enforce the non-smoking rules although there are signs around. Well, I think after this last stay that we will be trying another hotel. We've enjoyed staying at the hotel but in a city full of choices, there must be another better one.
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Santhirakumar B. Groups Malaysia, August 5, 2015
room review

Easy excess, taxi facilities 24hr kitchen service
6
Room are not as per expertation comparing to the amout paid, bathroom poor maintenance
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Ajay S. Business travelers India, July 31, 2015
This Hotel is in good Location

Rooms , Location Staff
10
It was Great , Good Food , All the facilities are good , I enjoyed a lot would like to stay again in this Hotel
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John H. Couples Australia, July 17, 2015
A very pleasant hotel, nice large rooms

quality of rooms, ambience in foyer and cafe, location-walk to Sun Plaza and top restaurants
9
As usual, lovely big rooms and a good feel about the place. Possibly closer to 4 stars than 5, but excellent value. Great resort-style pool for kids. Evening meal in the cafe was good, but breakfast was plain, and a little limited in choice. Overall, though, strongly recommended.
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Mahusin M. Business travelers Malaysia, May 16, 2015
value for money

rooms..service..facilities
8
Nice and good
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Muhammad B. Groups Malaysia, May 15, 2015
Nice hotel

Location, food n swimming pool
7.7
Good
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Lek C. Business travelers Singapore, May 7, 2015
Basic hotel

Booked 4 nights but stayed 2. Inconvenient location. Facilities need upgrading. Rooms were too dark and replaced lights won't stay switched on.
5
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Manoharan N. Solo travelers Malaysia, May 2, 2015
a stay away from home

friendly staff and recognise you. roomservice is good
8
a pleasant place to relax with family. you have privacy too.
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Nurashid N. Couples Malaysia, April 27, 2015
Danau Toba Hotel International overrated

1. just the Location
6
The front office crew member overall ok but they need to improve their communication skill. The room rated was not at the par as per displayed on the website. Since the booking was made via online (agoda) the services and amenities was cut in order to maximize their cost. The promotion really mislead the travelers.
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Danau Toba Hotel International MedanDanau Toba Hotel International Medan - DeluxeDanau Toba Hotel International Medan - StandardDanau Toba Hotel International Medan - SuperiorDanau Toba Hotel International Medan - Deluxe SuiteDanau Toba Hotel International Medan - Toba LoungeDanau Toba Hotel International Medan - Terrace CafeDanau Toba Hotel International Medan - Deluxe SuiteDanau Toba Hotel International Medan - Terrace CafeDanau Toba Hotel International Medan - The TravernDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest RoomDanau Toba Hotel International Medan - Guest Room


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