Back to hotel info

Very good 7.6
Based on 33 reviews

Recent customer comments

Filter by traveler type
Very good



based on 33 reviews
  • Cleanliness 7.4
  • Facilities 6.7
  • Location 9.1
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 6.8
  • Food/Dining 6.5
Sort by

Yu T. from Hong Kong
Groups
Stayed one night in September 2015
Relaxing resort
Friendly staff, clean and tidy room, wide range selection on breakfast
Reviewed November 28, 2015

Chris V. from United States
Couples
Stayed 2 nights in October 2015
Great but a little disapppointing.
location from Arlie Beach and the Great Barrier Reef. 2. The wildlife was great to see while snorkeling at the resort and the wallabies. 3. The living reef was a great attraction. The staff was very i
The room was great and the sights to see around the island. One complaint I have is that early in the morning(between 6&7) there were children in the hallway being children. Which is of course noisy. I also was not happy with the dinner options when you are doing activities off the island. Having not been there before we did not know that bookings in the Mermaid restaurant were "mandatory". We had a limited budget and could not afford to eat and had no desire to eat at the buffet. We had brought some food with us for lunches so we ate what we had left for Dinner.
Reviewed October 27, 2015

Amanda K. from Australia
Solo travelers
Stayed 2 nights in October 2015
Beautiful place!
The location was great, close by ferry and very peaceful. There was always something to do. And the mountain walk!
It was really nice, they had activities all day something for everyone. They have this awesome open aquarium that goes around the whole resort. At one end you have restaurants and the accomodation and the other end was a bar, another pool and the outdoor cinema. The walk from one end to the other is about 5mins and the walk over the mountain was beautiful. The negatives were: The buffets were average and the hotel is in need of a renovation. Also as this is a family resort, children were screaming before 6am which was annoying.
Reviewed October 25, 2015

Fang Z. from Australia
Families with young children
Stayed one night in August 2015
Nice beach for fishes feeding
Mermaids retaurant, fish lagoon and beautiful beach
Very friendly staffs. Wish more choices for dining.
Reviewed August 08, 2015

Bruce T. from Australia
Couples
Stayed one night in July 2015
A relaxing break
Staff excellent location location location, weather
Nice place to stay, however because you are trapped here the extras tend to be expensive. We always have massages in SE Asia, but felt that the pricing is way over the top here, but to be fair all these type of things are xxy here
Reviewed July 13, 2015

Kelly S. from Australia
Couples
Stayed 3 nights in March 2015
From a youg couple
- Didn't need to leave island - Swim up bar - activities availble albeit not always free as advertised
Reviewed March 30, 2015

Chloe N. from Australia
Couples
Stayed one night in February 2015
Valentine's day stay
Buffet pool shark pool
Good
Reviewed February 21, 2015

Anete K. from Latvia
Couples
Stayed 5 nights in February 2015
It is not worth it.
View, and nothing else
Never will go there again. It is max 3 star hotel
Reviewed February 15, 2015

Fermina E. from Australia
Couples
Stayed 2 nights in January 2015
view from cairns
comportable bed , very clean water ; exelence view , nice pools ; lome a paradise exe
Excelence, awesome
Reviewed January 12, 2015

Camelia F. from Australia
Families with young children
Stayed 9 nights in December 2014
Disappointing
location
Very disappointing. Limited places to eat with no options to eat at any time. There is no room service. The bakery closes at 4 pm and the cafe at 1 pm. Around the pool, even if they had 5 things on the menu, they told us only pies were available. Then you have to wait till 5.30 until kitchen opens again, and pay a fortune for dinner. The Fish Bowl, the only place you don't need reservations has limited food choices. If you stay there more than 4-5 days, you'll have to get used to eating same dishes as there are NO daily specials for variety. There is no airconditioning in the lobby area or in the restaurants...so you can not enjoy a cool comfortable place to relax and eat. The staff were hot and bothered, and therefore less concerned about customer service.
Reviewed January 10, 2015