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Michael M.
Familie mit Kindern
Germany,
4. Oktober 2011
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Super schönes Hotel
Sehr schöner Pool. Freundliches Personal und sehr gutes Restaurant
3,3
Sehr schöner Pool. Freundliches Personal und sehr gutes Restaurant
Pool war sehr schön groß und verwinkelt. Garten war sehr gepflegt angelegt. Nachteile - Lage etwas ungeschickt, aber dafür Shuttle zum Strand. Klimaanlage könnte etwas leistungsfähiger sein das ist aber wirklich das einzigste was wir an den Hotel auszusetzen hatten.
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Walter K.
Familie mit Kindern
Germany,
11. Juli 2011
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Typ Hotel-Resort in tropischer Landschaft
Tolle Einzelbungalows, aber auch tolle Deluxzimmer in unmittelbarer Lage zum Swimmingpool
9
gehobene resortanlage mit freundlichem personal, tropischer atmosphäre, zimmer und bungalows für jeden wunsch (luxus, direkter poolzugang oder zimmer im 2. og mit balkong und toller aussicht !
Sightseeingempfehlung:
Unbedingt eine Tour zum Big-Bhuda (ist vom Hotel aus zu sehen) machen !
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Nares C.
Familie mit Kindern
Thailand,
22. Oktober 2013
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Nice Villa with modern decoration.
big room, private swimming pool, cleanliness
8
Good villa with private swimming pool. Nice service from staff and fast check in and check out. Good additional service from hotels to beach.
Just for breakfast, the taste is too simple. The Bar drink, signature drink, Metadee cocktail, the taste does not impress as expectation.
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Leanne P.
Familie mit Kindern
Australia,
14. Oktober 2013
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Friendly attentive staff, enjoyable stay
Awesome bathroom, fantastic pool, private settings
8,7
Very relaxing, very nice room, friendly staff. Loved the pool only thing we didn't like was they serviced our room late and our pillows were too hard
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Russell M.
Familie mit Kindern
Australia,
14. Oktober 2013
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Relaxing stay in beautiful resort
Friendly staff, beautiful pool, lovely rooms with superb bathroom
9,3
From check-in to checkout all my needs were met for a relaxing holiday. Would come back to this resort.
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Brenda L.
Familie mit Kindern
Singapore,
28. Juni 2013
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Relaxing
Quiet, clean and large comfortable rooms
7
Good, enjoyable, relaxing. Mosquitoes can be a problem. Hotel should fumigate regularly. Keep pools clean regularly too.
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Jesse C.
Familie mit Kindern
United States of America,
7. Januar 2013
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Relaxing beautiful pleasant convenient stay
Swimming pool and "river", bungalows are spectacular, comfortable, some have a view Of hills. Secluded grounds, but walking distance food, shops, beach.
8,7
We found this on Agoda and decided to try it. Glad we did. We were in Phuket for a family beach holiday. The grounds were beautiful. The bungalows were much nicer and larger than we even expected. We have 3 teenagers, so had to get two rooms, but everything was great. It was a secluded location but close to food and activities in Kata area. There is a shuttle to beach, but can walk in about 15-20 minutes.
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Jesse C.
Familie mit Kindern
United States of America,
7. Januar 2013
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Nice Faciliites, Friendly Staff, Enjoyable Stay
Pool, Quality of Rooms, Secluded but close to action
8
We stayed at this resort for about 5 days over New Year Holiday. Location is secluded and relatively quiet, but close to restaurants, beach other amenities. Staff was very helpful and pleasant. Breakfast buffet was quite good and varied. Western fare was pretty good. Pool was fantastic. Swimming the the long stretch between rooms and main pool/restaurant was a favorite morning activity of our kids (pre-teen and teens). Walk to restaurants was not bad. Shuttle to front gate and to beach was nice, but walking to/from beach was just as easy (12-15 min at leisurely pace).
We enjoyed the layout of the rooms. Ability to partition sleeping area from bath was nice to control A/C zone. We would go back to this location and have already recommended it to friends.
Sightseeingempfehlung:
Would recommend renting scooters to see island, or take one of the day-long snorkel tours of PhiPhi/bay.
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Lara H.
Familie mit Kindern
United States of America,
5. Januar 2013
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Nice rooms -- customer service training needed
5,7
The rooms were nice; however, there seems to be a major disconnect between the quality of the rooms and the quality of customer service. It started with the airport shuttle that we booked through the hotel. Despite the fact that we paid over and beyond market rate for the shuttle, we still had to wait 15 minutes when we arrived for the shuttle to arrive. Fortunately, I had an international cell phone and was able to call the hotel directly, otherwise it could have been much longer for them to identify us at the airport. Based on the above-market price we were paying for shuttle pick-up, I expected that they would be outside the airport waiting for us. When we arrived they had already overbooked, so one of our two rooms was "upgraded" -- the problem was that we really wanted a room with pool-side access (rather than a private pool, one of which we already reserved) so that we could more easily enjoy the larger pool. The private pool villa that we were "upgraded" to was okay; however, they didn't bother to even sweep all of the leaves and other debri that had accumulated. We asked them to give us what we had booked, but it took them several days to release an access pool villa. You would think that -- given that we were spending far more that most customers (reserving two villas, one private and one access villa) that they would try to bend over backwards to accommodate us and ensure everything was swept, the airport shuttle was on time and that our general needs were met. On occasions when we asked for recommendations on local restaurants, we were usually met with blank stares. Once when we asked we were given a list of the local tourist traps: high cost, low quality food. I strongly believe that it might behoove general management to spend a little more time providing customer service training to their staff. The amount we spent on renting two villas for a week stay was not commensurate with the service we received.
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Shahanaaz S.
Familie mit Kindern
Malaysia,
21. Dezember 2012
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Nice quiet hotel
The staff was really accomodating and wonderful
8
My mom has a bad knee and the staff upgraded her room from deluxe pool access to a villa cos the villa was just next to the reception which saved her from a lot of walking. The staff is so thoughtful and we all had a lovely time at the hotel
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