Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 2163 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.4
  • Location 7.7
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 8.2
  • Food/Dining 7.7
Sort by

Isabel B.
United Kingdom
February 17, 2012
Fairly Good
Good Value for money
we have stayed in this hotel before and return because it is good value and well located. unfortunately we were put in a sub standard room at first although his was later changed to a better one. the hotel refused to say if they would allow us a late check out, which we were prepared to pay for, until 10am on the day of departure even although we asked on check in and the evening before. very inflexible and unhelpful.

SHIYUAN C.
China
February 17, 2012
great breakfast
breakfast, swimming pool, nice staff
The location is good and it is near to the patong beach, shopping center & club street by easy walk, but it's a quiet place among the busy street, the hotel is fit for a holiday relaxation; the facility and food is fantastic; The staff is nice and helpful; nice the swimming pool,it's the best choice for the family to spend holiday.

Sandhu D.
Hong Kong
February 13, 2012
Lovely hotel but the service is fair
The wifi service was good
the place is cozy the room was clean but if can upgrade the tv will be much better the pool area was chilling out overall is very nice.

Rong W.
China
February 11, 2012
good location & large room
away from noise, nice breakfast
a little bit far to the shopping mall and beach. nice breakfast. free bus to Phuket town. Cons: hot water is not steady. no free wifi access.

Vikas M.
India
February 03, 2012
Nice Hotel and location
Nice, quite, calm hotel with so 2-3 adult swimming pools and 1 baby swimming pool.
We had a three night stay at Deevana. Overall I rate it as good. Pros: Location good in the sense awway from maddening crowd. 5 mins walk to beach and 15 mins walk to Junceylon and bangla road. Cons: I was surprised to know that: 1. The hotel does nt give tooth paste/brushes complimentary and so bring them on their own or prepare to buy from them. 2. They do nt give you iron for ironing your clothes. 3. They do nt give you a good room service. In my case we had an infant with us and wanted our own can of milk to be boiled. They said that I have to come to the kitchen and ask the chef/guy there to do so. Its not they will support since the milk is not bought from them. 4. Lot of mosquitoes so come with the mosquito repellant. Though they claim that before checkin as well as as part of daily room cleaning they spray for mosquitoes there are still enough mosquitos to snatch off your sleep at night. Overall I still do nt consider these as big things since I was aware of these and so came prepared. I still appreciate the stay over there a lot and that it gave me all the facilities and features that a 4 star hotel gives me.

Guangyou Y.
Singapore
February 03, 2012
nice room with nice service
good service with friendly staff
the room is quite nice, and the service is good. but the location of the hotel is a little bit far from the beach, so it is not so convenient for beach activities.

TIMOTHY L.
Singapore
January 30, 2012
Good Location but poor overall service
Location
The location is good and it is about 15mins walk to the beach. I stayed for 4 nights in the deluxe spa with a pool view and i found the housekeeping to be relatively poor with bedsheets not changed and toilet not cleaned properly. The cafe for breakfast is another sore point as they are filled relatively to the brim and poor in receiving guests and bringing them to the table. You will be asked to wait for more than 30mins and yet some guest might just sit in without quening. The free shuttle service turns out to be another obligated add on tour when we were at Phuket Town. The tuk tuk we hired took us to a tourist seafood restaurant where the staff demands to be tipped even though the food took 45mins to arrived and the waitering service leaves alot to be desired. Instead of dropping us off to wander around the town, we were drove to 2 spots on pearl selling and some medicated shop which apparently have some vested interests with the tuk tuk driver. Mind you this tuk tuk driver actually boarded the hotel bus midway when we were going to the town. At the reception, where we asked for a small piece of cake on display as there were no one around at about 7pm, we were shocked to be told that a 1 day reservation is needed to purchase that cake without offering alternatives. There were more but i can say that throughout the stay, not one staff had a smile on their face except for the security post guard and the pan cake lady outside the gate. If you are going there for a stop over and does not mind the service, then go for it. If not, i think with the price, you could get a better offer elsewhere.

Anthony T.
Hong Kong
January 29, 2012
Relaxed but remote hotel
spacious room
Located in northern end of Patong Beach, which means it is far away from Jungcelon Mall. It is quiet and staffs are nice. However the hot water in bathroom is not steady. The wifi cannot be accessed.

Cheng Y.
Malaysia
January 29, 2012
Nice hotel, good service
Large Pool, Very Clean..
we stayed for 2nights, hotel provided us with free room upgrade to superior room + connecting to kids room, and more exciting the room facing pool...very nice scenery. surely will come back & stayed at deevana patong resort & spa. we are very satisfied the service, cleanness & staff courtesy

Robert J.
United Kingdom
January 20, 2012
Rooms are very clean and a good size,
good location, only 5 minutes walk to both the beach and the night life, and no noise in the hotel.
good all round hotel,friendly and helpful staff with good security. this is my second time in puket and i will go back again to the same hotel next time.