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Diamond Hotel

Roxas Boulevard cor. Dr. J. Quintos Street, Malate, Manila, Philippines

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based on 2221 reviews

1389 reviews in English

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All reviews (2221)
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Samuel U. Business travelers Philippines, June 2, 2014
Nice Hotel. Very Rude and Undertrained Staff

Short ride to airport, close to local attractions, one of the more affordable high-end hotels
In terms of the facade and interiors, the facilities, food and whatnot, it's all good as always. But one thing that I was really disappointed with was the service. Two quick stories: 1. Check in. I was helping my guests check in. The front desk personnel were not pleasant at all. We received none of that 'hospitality with a smile' Philippine service establishments are known for. We did get, some 'sarcasm with a neutral tone' for asking very basic things such as a printout of their record of our stay. In fact I was given a very heavy feeling that my guests and I were being such a burden to the staff. I think all travelers get this. At that time, there were two attendants. Both of them were very rude (passively) and did not seem to have basic service industry training. 2. Check out. I went back in the morning to assist my guests in checking out. They had a different guy at the front desk. But he was no different. This one even told my guests and I to step aside and make way for other guests despite the fact that we were not finished with our transaction and there was no one behind us. Pretty absurd, right? I could not believe what I was hearing. It's very odd that a five-star hotel -- especially one that I've always liked -- has such unfit employees, especially at the front desk. I also have my qualms about the waiters in the lobby cafe from the past few times I have eaten or had coffee there but that's not for this post. One piece of information that might be relevant is that my guests were mainland Chinese (I am Filipino Chinese). So two possible conclusions, and note that this is just my personal opinion: either 1) the staff lack training and/or are not qualified for their jobs, or 2) they're blatantly showing discrimination. I mean I don't like what's going on with our border issues with China either but this is just something else (if #2 were true). Either way, I hope Diamond Hotel does something about this soon.
Rafaela S. Families with older children Philippines, May 31, 2014
beautiiful hotel

nice, clean and great location
It was our first time to stay at diamond hotel. the room is nice and clean. we occupied two rooms, one for me and my hubby and the other for the kids. they also appreciated the room that they were billeted. The staff is accommodating and friendly. Diamond hotel is strategically located in the heart of the city. a tourist can start from there going to makati or quezon city.though it's price is quite expensive but it is worth.
Bradley M. Couples New Zealand, May 25, 2014
Too easy no hassles excellent time

Very friendly staff who will go the extra mile, clean large rooms and awesome placement for shopping and food
Perfect safe hotel with awesome views and staff who will cater for your every whim
Reynie L. Business travelers Philippines, May 19, 2014
Comfortable and pleasant

Ambiance, comfortable bed and room and great staff
Richard D. Couples Philippines, May 18, 2014

Food, Service, Location
It was pleasant. We enjoyed the buffet. Rooms were clean.
Bernard T. Couples Singapore, May 16, 2014
Near to robinson shopping centre

good buffet breakfast
has a great buffet spread. reasonbly equiped gym but internet is slow
Bernard T. Couples Singapore, May 16, 2014
good gym, good breakfast but inet slow

good breakfast spread with nice gym
philipines in general is a hospitable country. so are their hotels. everything is great. but internet is slow and intermittent for a 5 star hotel which it is supposed to be
Mick P. Couples Australia, May 10, 2014
great spot with nice rooms with veiws

price,condition,pools ,tennis court
all good just wish had more time there to check out hotel properly
Nat R. Couples Australia, May 9, 2014
excellent view

great service, good selection of food in breakfast, great room
Grace S. Families with young children Philippines, May 4, 2014

nothing to describe
Upon our arrival, the concierge staff see our booking voucher and inform us that the buffet breakfast is for one person only ,we try to question, but she is not friendly enough to explain to us , she just told us to fill up the form for check in and ignore our complain, and every time we want to request water, coffee or soap they always limit us. That is why we feel so unhappy with our experience.
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