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Recent customer comments

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Very good



based on 1126 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 6.5
  • Location 7.8
  • Room Comfort/Standard 7.4
  • Staff Performance 7.0
  • Value for Money 7.9
  • Food/Dining 6.4

5.7 Octavius G.
Taiwan
October 09, 2011
good location many good things to eat
nice lobby with cafe lounge,has basic computer for guests use,travel agency very near, massage that is great.
the hotel did'nt know the places that they supposed to advice where should a tourist go. like, we found out that there was this great affordable resto named casa verde that is just 1 block to the hotel it is at tian tee road. and, the lighthouse resto was just 7 blocks away via taxi. they should know this kind of things. and i hope they put a very good menu on the cafe lounge to attract more hotel guest to stay at there hotel. as the place is a good place.

5.7 martin P.
Canada
October 09, 2011
good location
very near to malls, room rates are good,
the hotel was relatively ok, but internet was poor, the beds and pillows were very hard. the staff was friendly and helpful.

7.3 Dorina L.
Germany
October 12, 2011
Good qualitiy for a good price
Convenient location and friendly staff
At this hotel you exactly get what you expect for the price. The location is good, the rooms are clean and the staff is always friendly. It's not too far from Ayala Center (big shopping mall with great restaurants!) - the cap to get there costs around 160PHP. For us Cebu was just a place to travel to Bohol and Boracay and we really enjoyed our stay at Diplomat Hotel.

7.7 Paul H.
United Kingdom
September 30, 2011
it is a convenient hotel for the traveller in cebu
cost and location it is near ayala and not to far from sm and other places like taoist temple and cebu zoo.
staff on arrival needed a little more understanding they can be a little unfriendly and a little regimental. you will also be asked for pesos deposit for sundries! we were told we had a non smoking room but the room stunk of smoke. however for the price the rooms are good value! towels looked grubby and in need of replacing! but the room was clean bedding clean and air conditioning worked fine! you will also find no tea or coffee making facilities in the rooms in the hotel quite a strange practise for a supposedly three star hotel! benefits are the cost the hotel is cheap and does offer reasonable value for money!

6.3 huang J.
China
October 07, 2011
the hotel is too old
maybe cheap is the best features
room is too small,hotel is old too,next time we will not stay there

8.7 jim P.
Australia
September 23, 2011
great price .. you get what u pay for
no frills but clean and affordable
cheap cheap cheap ... had a lot of spending money ....

8 sulaiman A.
Singapore
September 22, 2011
Clean and nice hotel to stay, but room are small
the hotel are conveniently located near shopping centre
the stay was very good with the hotel service was excellent, the rate was also resonable though it doesnt include breakfast we are still very pleased.the front office staff was always smiling and most of all the room was clean,

7.3 Hedylina L.
Philippines
September 20, 2011
Lovely hotel and service with a smile
great location, convenient, affordable price, very accommodating and honest staff.
We find our stay at the hotel very relaxing and very peaceful place. We wanted to stay a few more days, but we have scheduled appointments. Next time we visit Cebu, we will surely stay at Diplomat. no problem with regards to transportation.taxis are always available.

9 John P.
Australia
September 29, 2011
central, convenient to all parts of cebu city
Position. Staff helpful and friendly.
for good, low-cost value for money accommodation you can't go past this hotel.

7.3 jason D.
United States of America
November 21, 2011
nice budget hotel
cheap price
my room had a frozen air conditioner the first night. so i moved to another room. i was bothered by having to go to the front desk for water and internet cards all the time. otherwise the place was ok. oh the shower had mildew on the grout also. it wasnt the cleanest hotel. i transferred to the crown regency towers and was very happy there.