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Excellent 8.1
Based on 126 reviews

Recent customer comments

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Excellent



based on 126 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.7
  • Location 9.1
  • Room Comfort/Standard 8.3
  • Staff Performance 8.3
  • Value for Money 7.8
  • Food/Dining 6.1

7.3 ZULKHORNAIN R.
Malaysia
June 25, 2014
Great for family self catering needs.
Comfortable, clean & great location.
The hotel is an ideal place for family with older children, the 2-room apartment was comfortable for my 2 older children, my wife and I. The heating in the apartment was sufficientIt as it was mid winter and we're from Malaysia. The amenities e.g. the kitchen, the micro-wave oven, the washing machine etc. was functioning to expectation. The housekeeping was very good, our apartment was cleaned everyday whereby the beds are made, garbage taken out, kitchen and toilet cleaned as compared to the other apartments we stayed during our holiday in New Zealand. The location is great, lots of restaurant nearby catering to multi-ethnic needs. Easy parking for our Land Cruiser in the basement and friendly service all round.

9 Jo S.
New Zealand
June 04, 2014
Comfortable and relaxing
The way the staff looked after us. We had to make some changes to other family members bookings and nothing was too much trouble. Staff were very accommodating and made changes easily
Great. With the helpfulness of the staff saved us some money with our booking changes and were happy for us to check in a bit earlier. Very impressed. Would definitely recommed

7.7 Brian F.
New Zealand
May 27, 2014
Was only the one night but we enjoyed it all.
Central, Clean, Good outlook.
Because we only stayed one night we did not use all the services available so really can't comment on very much at all. The room was very nice, clean and had everything we wanted. We feel that the Hotel room was overpriced for what it was and lacked air con. The only major downside was that when we checked out on Sunday morning we were asked for $20 for parking the car. There was no mention of this charge on Saturday when we were invited to use the Car park and we feel that you need to handle that area much better. The walk from the carpark to the lift is disgusting and not a very welcoming walk for anyone. I always say first impressions count and this is the first impression of the Hotel that many would see. Would we stay at the Hotel again, not sure? probably not? who know's? but it won't be in the foreseeable future. Funny how that unadvised $20 Carpark charge sticks.

7.3 Ana S.
New Zealand
May 19, 2014
Good size apartment, with great central location
location, apartment size,
Good location, close to great restaurants and shopping, the carpet was stained and needed replacing in our apartment, no where to put your bags in the bedroom and the wardrobe was full of ironing boards etc leaving not much room for personal use.

7 Russell S.
New Zealand
May 06, 2014
Pretty good.
Location, cleaniness, value
Checkin person a little hard to understand - not the best english. Over eager room service, 8.45am is a little early to want to clean a room. Otherwise, more than happy with the stay.

8 Jenny D.
New Zealand
April 20, 2014
Comfortable, central
Central, comfortable, quiet
Had a great stay but the room was very hot. Needs air conditioning

9.3 Lauren G.
Australia
March 24, 2014
Great
Staff, cleanliness and customer service

6 Ray N.
United States
March 10, 2014
basic hotel
close to office, clean
it was fine, this is a no frills hotel, but it was across from the office so i was okay

6.3 Derk M.
Netherlands
March 06, 2014
Hotel was just OK
Location
Parking is difficult and complicated. Initially did not get the room we had booked but staff took care. Rooms were not clean, hair in bathroom

8.3 Kelly R.
Australia
March 04, 2014
Clean Affordable Great location
Clean and comfortable room