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Don Chan Palace Hotel & Convention

Unit 6 Piatwat Village,sisattanak District, Riverfront, Vientiane, Laos

Recent customer reviews

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Very good

7.0

based on
379 reviews

257 reviews in English

Value for Money
6.8
Location
6.9
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (379)
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Gregory C. Couples Australia, September 21, 2014
Average in all ways

Staff. Spa. Location
6.7
I was happy enough but it could have been better if reception staff were more helpful. Room had a few issues.
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Joy R. Solo travelers Australia, September 9, 2014
Remote and excessively large

Friendly concierge
4.7
Wanted to sleep in but alas construction began at 7am. Quite clearly little concern for the guests
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Wichit S. Families with young children Thailand, August 12, 2014
Good property but poor management

Hotel room, breakfast, scenary view
7
We had booked 3 rooms for our family around 9-12 August 2014, the rooms were comfortable and clean, but they had renovation during that period of time which started too early about 06:30 a.m. I had informed the reception that it was too early to start construction in your hotel, any other hotels in the world would start at about 09:00 a.m. to let hotel guesses sleep well, but they could not do anything and let the construction workers start at 06:30 a.m. every morning. What kind of management team would do this? They should go to learn from other hotels that have better service minds and cleverness, not only seeking for their own convenience to complete renovated works quickly.
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Pui Y. Couples Malaysia, August 4, 2014
Excellent, upgraded to Suite for 4 nights

Room, Service, Room Rate
9.3
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William E. Couples United Kingdom, July 26, 2014
Disapointing

Bed, linen, staff
5
Not brilliant, the hotel was under renovation (not the end of the world, and wow did it need it!). The facilities are very disapointing, there is one smallish pool with no character, no sauna, no steam room, nothing like that at all (at a 5 star resort...) the gym areas is just ok, with cheap rubber on all the handles that rubbed of on my skin leaving me with black marks that took some real scrubbing to get off. The spa was so overpriced it was crazy, a single massage costing almost as much as the room... The breakfast was lacklustre, nothing special at all. In a normal hotel it would have been acceptable, but this is supposed to be Vientiane's finest hotel, 5 star luxury... the breakfast was more like an upmarket 3 star hotel in a western country. The overall workmanship in the construction of the hotel was just poor, very poor. The shower in our room could only be turned on half pressure because anything more and the water pressure was too great for the shower head holder to take and it sprayed up soaking the entire bathroom. There were gaps around the taps and fixtures in the bathroom where the holes in the tiles had been made too large and no site manager had made the builders replace them, instead just poorly filling in the gaps and leaving it to rot. Once its been upgraded, it might be worth a look, but honestly, for the money and the level of facilities... it is just not up to 5 star quality, its really not. The staff were friendly and reasonably trained though, but that is about all I can say.
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Ashish T. Business travelers India, July 24, 2014
Good Hotel located out of city

Clean Rooms, Nice staff, nice spa
7.7
Good hotel but far from city you can hardly find TukTuk out of hotel, If some one there they we charge you very high may be up down trip 8-10 $
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Kar M. Solo travelers Malaysia, July 14, 2014
Inconveniently located

Attentive staff
5.7
The room design is old and the bed sheet stinks of someone's old cologne. The tv is also old and in my opinion, belongs in the musuem.
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Jung Y. Solo travelers South Korea, July 12, 2014
Somewhat noisy because of renovation of hotel

Price is reasonable.
7.7
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Sophal S. Business travelers Cambodia, July 11, 2014
FAst Internet Speed

good hot water, comfortable bed, plenty of TV channels
7.3
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Kazoua C. Families with young children United States of America, July 8, 2014
Great hotel with great customers services.

Internet By the river Clean
6
Great!! Front desk was a little slow but great overall.
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Previous page 31 - 40 of 257 reviews Next page
Don Chan Palace Hotel & Convention VientianeDon Chan Palace Hotel & Convention Vientiane - Exterior night View Don Chan Palace Hotel & Convention Vientiane - Exterior Night View Don Chan Palace Hotel & Convention Vientiane - Exterior night ViewDon Chan Palace Hotel & Convention Vientiane - Reception DeskDon Chan Palace Hotel & Convention Vientiane - Lobby areaDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - RiverlandDon Chan Palace Hotel & Convention Vientiane - Lobby BarDon Chan Palace Hotel & Convention Vientiane - Sweet VientineDon Chan Palace Hotel & Convention Vientiane - Private RoomDon Chan Palace Hotel & Convention Vientiane - Private RoomDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese Restaurant Private RoomDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese Restaurant Private RoomDon Chan Palace Hotel & Convention Vientiane - Exterior DaylightDon Chan Palace Hotel & Convention Vientiane - Exterior Daylight Don Chan Palace Hotel & Convention Vientiane - Fitness Room SampleDon Chan Palace Hotel & Convention Vientiane - Fitness Room SampleDon Chan Palace Hotel & Convention Vientiane - Spa EntranceDon Chan Palace Hotel & Convention Vientiane - Private Room Don Chan Palace Hotel & Convention Vientiane - Outdoor PoolDon Chan Palace Hotel & Convention Vientiane - Outdoor PoolDon Chan Palace Hotel & Convention Vientiane - Private RoomDon Chan Palace Hotel & Convention Vientiane - 8 Treasure Chinese Restaurant Don Chan Palace Hotel & Convention Vientiane - Sweet VientianeDon Chan Palace Hotel & Convention Vientiane - Riverland


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