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Don Chan Palace Hotel & Convention

Unit 6 Piatwat Village,sisattanak District, Riverfront, Vientiane, Laos (Show on map)

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Don Chan Palace Hotel & Convention Vientiane - Pub/Lounge Don Chan Palace Hotel & Convention Vientiane - Spa Don Chan Palace Hotel & Convention Vientiane - Spa Don Chan Palace Hotel & Convention Vientiane - Restaurant Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior
Area: Riverfront Number of Rooms: 240
Free Wi-Fi

Recent customer reviews

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Good

7.0

based on
355 reviews

Value for Money
6.8
Location
6.9
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (355)
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Diana S. Business travelers Australia, March 12, 2015
Better hotels for the price

Room size
5.7
Praphan P. Business travelers Thailand, February 13, 2015
Room still not ready after check in

Location is good view and transport, Reception can remember me, nice lobby.
6.3
1. The room still not ready after I've check-in that means bad communication and management between room service and reception. 2. Bad smell (from cigarette) 3. Bath room's ceiling not keep a sound event the above room have their routine.
Alison B. Business travelers United Kingdom, February 6, 2015
Overrated noisy hotel

Close to airport. Nothing else could be described as best.
4.7
Difficult to sleep. Even on 10th floor there is a lot of noise from outside, on both sides of the hotel. Soundproofing is inadequate. Safe deposit box didn't work throughout stay, despite requests to fix it. Items used in bathroom were not replaced. Water used in the room was also not replaced. The hotel is a huge ugly scar on the landscape of Vientiane. Service is not good, and staff are not well trained. We planned to bring an international group to the Don Chan for a conference, and now will not do so.
Alison B. Business travelers United Kingdom, February 6, 2015
Do not go there
3.7
Noisy, bad service, unpleasant building.
Peter C. Couples Canada, January 28, 2015
seen better days

it was quiet
4.3
the hotel is worn.... twice we never had hot water, air stopped working. Yes the hotel fixed it after an hour or two the pool as the the worst.... in a dark hole under the 3rd floor, there was paint peeling, screws on the floors, stayed 5 min. then left lots of tour buses
Hesham A. Solo travelers Saudi Arabia, January 20, 2015
Over Rated 3 star Hotel

Thy provide a free bicykle rental , The front disk was helpfull , the hotel was quiet
6.3
My stay was ok but the location was a bit far from city center
Praphan P. Business travelers Thailand, January 10, 2015
Not conform room request

Lobby, Bathroom, receptionist
7
I request double bed or king bed but they give me single bed. Breakfast is not various the waitress need more training. Pick up at airport should confirm back and let me know the charge before travel.
Jakarin S. Business travelers Thailand, December 22, 2014
Bad service

River view
4.7
Not pleasant
Eric W. Solo travelers United States of America, December 5, 2014
More a War Zone than 5 star hotel

check out, view, parking lot
6
Construction everywhere. No pool, it was closed.....cardboard lining floors inside, they are doing a major renovation and all the noise, dust, people, materials, etc that go with that....check in was at a folding card table near a convention area.....everything was a mess....book at the last minute for the best rate, but even at that price, it's more like a war zone than a 5 star hotel.
Pamela L. Families with young children United States of America, November 27, 2014
Don Chan palace

Needs new management to bring it up to a four star hotel. I rate this at best a 2 star hotel
3.7
The staff needs to be customer oriented and greet guest. When we entered to front desk and there was no welcome acknowledgement and had to tell them to get out luggage of our car. The room and hall way was dimly light and had mold smell. The breakfast server not welcoming and selection poor. Overall staff need to be better trained .lots of staff but just not friendly and helpful. the jacuzzi had a smell and did not seem to be chlorinated. Bathroom in workout area dirty . This hotel will need more than a remodel !

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