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Don Chan Palace Hotel & Convention

Unit 6 Piatwat Village,sisattanak District, Riverfront, Vientiane, Laos (Show on map)

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Don Chan Palace Hotel & Convention Vientiane - Guest Room Don Chan Palace Hotel & Convention Vientiane - Guest Room Don Chan Palace Hotel & Convention Vientiane - Restaurant Don Chan Palace Hotel & Convention Vientiane - Guest Room Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior Don Chan Palace Hotel & Convention Vientiane - Exterior
Area: Riverfront Number of Rooms: 240
Free Wi-Fi

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All reviews (335)
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Pamela L. Families with young children United States of America, November 27, 2014
Don Chan palace

Needs new management to bring it up to a four star hotel. I rate this at best a 2 star hotel
3.7
The staff needs to be customer oriented and greet guest. When we entered to front desk and there was no welcome acknowledgement and had to tell them to get out luggage of our car. The room and hall way was dimly light and had mold smell. The breakfast server not welcoming and selection poor. Overall staff need to be better trained .lots of staff but just not friendly and helpful. the jacuzzi had a smell and did not seem to be chlorinated. Bathroom in workout area dirty . This hotel will need more than a remodel !
Eric W. Business travelers United States of America, November 22, 2014
A good value, bad locale

size, food, Mr.Joo staff
7.3
A bit run down, and under contrstruction, so it wasn't retty.....far away from the center and not ez to walk to everyplace...not much food around...room was big and well appointed, good view of Mekong
Thomas G. Solo travelers Switzerland, November 20, 2014
Peacefull

Room, Braekfast Buffet, Location
10
Nice time there.
Timur N. Couples Kazakhstan, November 7, 2014
Never again...

Try to avoid this hotel
3.7
Grand looking hotel. And that's all about it. Inside its really dated and dirty. Rooms a are horrendous. Awful beds. And location is not good. Too far from everything.
Ai S. Business travelers Malaysia, September 24, 2014
clean, convenient, good location

clean, convenient, good location
7.7
clean, convenient, good location
Gregory C. Couples Australia, September 21, 2014
Average in all ways

Staff. Spa. Location
6.7
I was happy enough but it could have been better if reception staff were more helpful. Room had a few issues.
Joy R. Solo travelers Australia, September 9, 2014
Remote and excessively large

Friendly concierge
4.7
Wanted to sleep in but alas construction began at 7am. Quite clearly little concern for the guests
Wichit S. Families with young children Thailand, August 12, 2014
Good property but poor management

Hotel room, breakfast, scenary view
7
We had booked 3 rooms for our family around 9-12 August 2014, the rooms were comfortable and clean, but they had renovation during that period of time which started too early about 06:30 a.m. I had informed the reception that it was too early to start construction in your hotel, any other hotels in the world would start at about 09:00 a.m. to let hotel guesses sleep well, but they could not do anything and let the construction workers start at 06:30 a.m. every morning. What kind of management team would do this? They should go to learn from other hotels that have better service minds and cleverness, not only seeking for their own convenience to complete renovated works quickly.
Pui Y. Couples Malaysia, August 4, 2014
Excellent, upgraded to Suite for 4 nights

Room, Service, Room Rate
9.3
William E. Couples United Kingdom, July 26, 2014
Disapointing

Bed, linen, staff
5
Not brilliant, the hotel was under renovation (not the end of the world, and wow did it need it!). The facilities are very disapointing, there is one smallish pool with no character, no sauna, no steam room, nothing like that at all (at a 5 star resort...) the gym areas is just ok, with cheap rubber on all the handles that rubbed of on my skin leaving me with black marks that took some real scrubbing to get off. The spa was so overpriced it was crazy, a single massage costing almost as much as the room... The breakfast was lacklustre, nothing special at all. In a normal hotel it would have been acceptable, but this is supposed to be Vientiane's finest hotel, 5 star luxury... the breakfast was more like an upmarket 3 star hotel in a western country. The overall workmanship in the construction of the hotel was just poor, very poor. The shower in our room could only be turned on half pressure because anything more and the water pressure was too great for the shower head holder to take and it sprayed up soaking the entire bathroom. There were gaps around the taps and fixtures in the bathroom where the holes in the tiles had been made too large and no site manager had made the builders replace them, instead just poorly filling in the gaps and leaving it to rot. Once its been upgraded, it might be worth a look, but honestly, for the money and the level of facilities... it is just not up to 5 star quality, its really not. The staff were friendly and reasonably trained though, but that is about all I can say.

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Don Chan Palace Hotel & Convention VientianeDon Chan Palace Hotel & Convention Vientiane - Eight Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - Eight Treasure Chinese RestaurantDon Chan Palace Hotel & Convention Vientiane - Fitness CenterDon Chan Palace Hotel & Convention Vientiane - Lobby BarDon Chan Palace Hotel & Convention Vientiane - Swimming PoolDon Chan Palace Hotel & Convention Vientiane - Fitness CenterDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - Pub/LoungeDon Chan Palace Hotel & Convention Vientiane - SpaDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - RestaurantDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - SpaDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - RestaurantDon Chan Palace Hotel & Convention Vientiane - Guest RoomDon Chan Palace Hotel & Convention Vientiane - ExteriorDon Chan Palace Hotel & Convention Vientiane - ExteriorDon Chan Palace Hotel & Convention Vientiane - ExteriorDon Chan Palace Hotel & Convention Vientiane - Exterior

Customer Reviews - Don Chan Palace Hotel & Convention, Vientiane

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