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Very good 7.6
Based on 1856 reviews

Recent customer comments

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Very good

based on 1856 reviews
  • Cleanliness 7.9
  • Facilities 7.5
  • Location 7.5
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.3
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khairul A. from Malaysia
Stayed one night in May 2015
A pleasant stay
Room is good taken care
No problem
Reviewed July 25, 2015

Bijal G. from India
Families with older children
Stayed 2 nights in July 2015
I felt it needs renovation and upgrading
Bed was comfortable, good space in room
After a 8 day stay at various five star hotels i was disappointed
Reviewed July 25, 2015

Charles T. from Singapore
Business travelers
Stayed 3 nights in July 2015
A Disappointing Stay
Comfortable Rm, Proximity to Hospital and Sunway
This was my first time staying at the Dorsett Grand. Frankly, I am very disappointed, especially when I booked to stay at the Club Floor. Several things in the room were not in good order and maintenance staff had to be summoned to fix. Response time was slow. The Club lounge was spacious and nice but the variety and quality of the finger food offeted is no where compared to other hotels' Club Lounge. The staff in the Club Lounge were generally not sufficiently attentive to the guests and, once the official time of service nealy over, you can feel it. Abd if you come after the service time, good luck! you are on your own. Training is sorely required to raise their standard of service and professionalism across the board. Sorry, I won't be returning here to stay anytime soon until they get their act together. The bright spot is that the experience at Grand Dorsett is better than my stay at their competitor next door - Holiday Villa- which was the absolute pits. The Sunway Lagoon and Sunway Pyramid staff members somehow come across as more energetic and eager to serve customers, so Dorsett Grand has alot of room for improvement.
Reviewed July 25, 2015

Wai W. from Malaysia
Families with young children
Stayed one night in July 2015
Bad service and dirty
Bad experience.dirty and bad room service
Reviewed July 22, 2015

Bee K. from Australia
Solo travelers
Stayed 2 nights in June 2015
Highly recommended
location, comfortable room and service
Very pleased with the hotel. The bed is exceptionally comfortable. Great location and service. Will return.
Reviewed July 17, 2015

MUHAMMAD K. from Malaysia
Business travelers
Stayed 2 nights in June 2015
Convenience place to stay
Liveable, friendly staff & comfort room
Reviewed July 14, 2015

Kent N. from Singapore
Business travelers
Stayed one night in May 2015
value for money. big and cosy hotel
big room, great food, a lot of restaurants around
Good, relax.
Reviewed July 12, 2015

Ahmad H. from Malaysia
Business travelers
Stayed 2 nights in June 2015
nice place
comfort room, nice food, nice location
Reviewed July 10, 2015

Yu K. from Malaysia
Families with older children
Stayed one night in November 2014
Pretty good
Big room.
Nothing special
Reviewed July 06, 2015

Fui T. from Malaysia
Solo travelers
Stayed one night in July 2015
My Short Stay
Rooms need to refurbish as most of the furniture very old and also the lift. Limited satellite TV Channels. In that area only 2 hotels in the 4-star range this hotel and Holiday Villas. For location if you are coming for medical check up Grand Dorsett is nearer to Sime Darby Medical Centre.
Reviewed July 04, 2015