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More about this hotel:
    Area recommended for:
  • restaurants
  • beaches
  • romance
    Distance to airport:
  • Phuket International Airport (14.6 Km)
    Customer comments:
  • "Breakfast spread", "Great service and facilities", "Proximity to beach"
    Top nearby attractions:
  • Surin Beach (0.1 Km / 2 min walk)
  • Laem Singh Beach (0.2 Km / 3 min walk)
  • Bang Tao Beach (2.1 Km / 26 min walk)
  • Kamala Beach (2.6 Km)

Note: Distances are measured as a straight line.

DoubleTree Resort by Hilton, Phuket-Surin Beach

Surin, Phuket, Thailand

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February 8, 2016 - February 10, 2016 | 2 nights
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Price per night
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Features of DoubleTree Resort by Hilton, Phuket-Surin Beach


Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • bicycle rental
  • business center
  • car hire
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • poolside bar
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • shuttle service
  • tours

Sports and Recreation

  • billiards
  • children's playground
  • fitness center
  • games room
  • garden
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • spa
  • table tennis

Internet

  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • Chinese (Mandarin)
  • English
  • French
  • Korean
  • Russian
  • Thai

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Resort description
Located by the white sands, crystal water and the stylish day and night “Beach Club” scene on...see more Located by the white sands, crystal water, and the stylish “Beach Club” scene in Surin, DoubleTree Resort by Hilton, Phuket-Surin Beach offers quality accommodations for families, couples, and groups traveling together. No less exceptional is the hotel's easy access to the city's many attractions and landmarks. Phuket International Airport is a 20 minute drive from the hotel, and the lively Patong area - offering shopping and nightlife entertainment - is 25 minutes away.

The facilities and services provided by DoubleTree Resort by Hilton, Phuket-Surin Beach ensure a pleasant stay for guests. The resort was awarded ‘Top Family Hotels Thailand’ as it provides the best kids’ club in Phuket as well as two water slides. In addition, all guestrooms feature a variety of comforts such as Internet, DVD/CD player, in-room safe, shower, television LCD/plasma screen, private balcony as well as swimming pool and garden views. Throughout the day you can enjoy the complete list of the hotel facilities including the convenience shop, fitness center, spa, Boardwalk poolside bar, free Wi-Fi in public areas, and facilities for disabled guests. All-day dining at Asia Alive restaurant offers delicious Thai cuisine, Andaman seafood, and international favorites. Each hotel guest is also welcomed by DoubleTree’s world famous chocolate chip cookie. Enjoy unparalleled services and a truly prestigious address at DoubleTree Resort by Hilton, Phuket-Surin Beach.
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Recent customer comments

Filter by Traveler Type
All reviews (203)

Business travelers (13)

Couples (61)

Solo travelers (16)

Families with young children (76)

Families with older children (18)

Groups (19)

Very good
7.8
Value for Money
7.6
Location
8.1
Staff Performance
8.0
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
All reviews (203)
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john C. Families with young children
Spain, January 11, 2016
Disappointed

Location on Surin beach
3
The hotel is shabby. It feels over crowded . The staff seem to be overwhelmed by the numbers of people they are catering to. The foyer was a depressing to be with hordes of people checking in and checking out. The rooms smelt damp and looked very dated. One felt distinctly short changed when walking through the corridors back to the rooms which backed onto a building site giving the place an air of dilapidation. The building felt much like an institution with its soulless corridors and noisy atmosphere, not what we have been used to from our previous visits to the serenity of Thailand. I do not feel that the Hilton name should be attached to an establishment such as this at all. I would not recommend staying here to anyone. When one finds an immaculate another hotel right next door which surpasses expectation, who in their right minds would choose Double Tree?? I am sad I wasted my hard earned holiday time at this establishment.
Minnie L. Couples
United Kingdom, January 02, 2016
Review

Staff location pool
6.3
Liked the staff and location bedrooms needed upgrading
LIM S. Groups
Malaysia, November 30, 2015
Worth the price

Room, near to the beach, friendly staff
8
Is far from Patong. Hence you spend more on transportation. Is very convenient to go to the beach. Friendly staff where you see them greet and smile. Comfortable pillow and bed. Clean.
Nicholas H. Families with young children
United States of America, October 20, 2015
Over priced

The pool area is great!
5
First off the pool area was fantastic. But our rooms were definitely lacking for the price point. The bedding, cushions and furniture are long overdue for replacement. They were all well worn and kind of scummy. The breakfast sucked, absolutely nothing special and way overpriced at 400-500 baht, that is a lot of money for food especially in Thailand. The chef walked around to greet the customers and was nice but seemed to look down on his thai cooks, I noticed him give them a weird look when they talked to me in Thai. I had previously talked with them in thai as I know a small amount. We checked out after two of our five nights and moved next door. One of the more amazing breakfast buffets including all you can drink champagne. The rooms, linens, pool and all around aura of this hotel were top notch. Spend the a little extra money.
Phua G. Families with young children
Malaysia, September 25, 2015
Clean, Comfortable but Not Convenient

Clean, Comfortable but Location not Convenient
5
Normal
Arunee S. Couples
Thailand, May 06, 2015
cleanese and air conditions

Location facilities and decor
7.3
The room smells musty. It made me feel like this hotel is very old and i saw the lipstick stain on the coffeecup since day 1 in my room and definately not mine. the lobby and welcome cookie are nice, the pool and slider are greatest!
Kullanat S. Couples
Thailand, April 15, 2015
Good location. Great breakfast. Comfortable.

Great breakfast. Location.
7.7
Very happy stay
James L. Couples
Singapore, September 04, 2015
Half a Hilton

Cookie on check-in, complimentary fresh fruit and popsicles by the pool, freindly Thai staff
6
I have stayed in a number of Hiltons and its affiliates, this falls way short I'm afraid. It started off rather promisingly though. Lovely attentive staff, a nice cozy lobby, delicious cookie upon check in, and refreshing welcome drink. Then it went rather pear-shaped. For starters, the room we were assigned to had an issue with the plumbing. When you turn on the hot water in the bathroom, there was none. In fact, there was no water at all! We were then transferred to another room. This time there was hot water. But I had another problem - the air conditioner in the bedroom wasn't working. All it did was blow warm air. We had to sleep with the bedroom door open just so we could enjoy the spiil-over breeze from the air-conditioning unit in the living area. There is wi-fi though. That is if you want to camp out at the lobby. And only at the lobby. This explains the number of people hanging out at the lobby. Surely it wouldn't hurt to offer complimentary wi-fi throughout the resort, no? But to its credit, the staff are lovely - the famed Thai hospitality is nothing short of amazing. We were served fresh fruits and popsicles by the pool. The beach is only across the road and a short walk away. Hopefully the management can look into these issues and rectify them. Well, it's supposed to be part of the famed Hilton after all.
Ian C. Couples
United Kingdom, March 16, 2015
Last minute break

Location, Pool and location
6
A last minute weekend booking. Flight from Bangkok uneventful, arrived at Hotel late evening. The staff welcome was nice, excellent English, however I had requested a high floor pool view room, yet got first floor, and REALLY couldn't see the pool, even though 99% of the hotel has a great view of the pool!!! Rooms getting very tired, and that nasty smell of an unused room is apparent on entry. Also the smell from dirty water drainage outside seeped into the room. Don't even ask for a late checkout, - rules are not flexible, automatic half day rate applies after 12 noon up to 1800, and full day rate after 1800. Best then to organize your departure flight for about 1500pm, unless you like using pool changing rooms, - then theres that SMELL!!
Emmanuel D. Families with young children
Canada, February 19, 2015
Awesome family hotel

Pool / waterslide, kid friendly, location and staff
9.7
Excellent stay. Highly recommended for families with younger children who are seeking a classy but fun hotel.

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