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DoubleTree Resort by Hilton, Phuket-Surin Beach

106/27 Moo 3, Cherngtalay, Talang, Surin, Phuket, Thailand 83110

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Very good

7.8

based on
203 reviews

142 reviews in English

Value for Money
7.6
Location
8.1
Staff Performance
8.0
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
Food/Dining
7.3
All reviews (203)
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Robert T. Groups United Kingdom, May 18, 2014
Short and fun!

Good customer service, lovely breakfast and affordable.
8
It was a lovely experience. When we first arrived and went to the room,we saw a cockroach and less than 5 mins later we received a call from the front desk. They apologised and upgrade us immediately. We were quite surprise because we didn't complain and we understand that it was rainy season so definitely you will find these pests.Very good customer service!
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Matthew H. Couples United Kingdom, May 18, 2014
Lobby is a Hilton, after that not a Hilton

Bed, curtains, Lobby
5.7
Fantastic welcome! Staff very pleasant. Great lobby, fabulous looking restaurant (but no guests), but after leaving the front building and going to the rooms, that is the end of Hilton. Broken steps, overgrown garden, dirty floor in swimming pool, no service around poolside. Staff uniforms torn. Welcome was fabulous, but after 5 minutes in the room, the front desk phoned and asked 'does the room smell of thinner?" moved rooms. Very dissappointed with room (old, rusty lamps, paint falling off bathroom door) but the bed was fantastic and a great sleep! Lovely 300 thread sheets and best 'black out' room ever stayed in. perfect curtains closed 100% and kept all light out. Location fantastic, but dont pay for the pool terrace as not worth the 4,500 baht per night we paid for .... sadly a Hilton that needs alot of work on it !!
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Mamoon H. Couples Pakistan, May 5, 2014
great location the beach and catch club

front desk very helpful Nana in particular, comfortable rooms & a nice pool
8.7
very relaxing, the hotel is on a great beach very nice soft white sand great water and a great beach club called catch. the the rooms are very comfortable, a bit old but clean and maintained. the only downside were the mosquitoes one cant sit in the room balcony.
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Susie H. Families with young children United Kingdom, April 20, 2014
It was perfect thanks to the incredible staff

Staff, Pools, Kids activities
9
It was brilliant! I have been here every year for the past 8 years with my family and the kids love it and the staff are incredible! Thank you Double Tree!
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Wararak P. Couples Thailand, April 14, 2014
Terrible hotel with bad service and conditions

Nothing, only location on Surin Beach
3.3
Hotel was formerly Courtyard by Marriott. However hotel hide this information. Now hotel is very old, dirty and poor quality and standards. Room smell is terrible. Bathroom... Nothing to say. Looks like bathroom was never cleaned before. Everywhere black spots in shower room because of humidity. Fridge is very dirty inside. In freezer can find remaining food and some plastic. It is clear that this hotel needs refurbishment. Absolutely garbage place. We have never stayed in like that conditions. Some Inn in city center will be much better.
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Natalie T. Families with young children United Kingdom, April 3, 2014
Relaxing stay, friendly staff

Beautiful, clean swimming pool. Modern spacious bedroom suite. Attentive staff.
7
We had a peaceful and relaxing stay at Doubletree. We were upgraded to a suite room which was fabulous, especially as we were travelling with our young baby. We used the pool everyday... it was clean with lots of sunbeds. The staff were always friendly and helpful. The gym was not best equipped but had some basic things you'd expect. Breakfast was ok with different choices of foods. Overall we really enjoyed are stay and would return if we were to travel to Surin Beach again one day.
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Mr M. Groups United States of America, March 28, 2014
perfect

food, big room, water slide
9.7
Wonderful. Front desk staff member Amanda was extremely helpful and attentive to our needs as well. Room was a little, worn, but very clean, very comfortable, and located right across from the beach.
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Kevin M. Couples United Kingdom, March 16, 2014
Very pleasant. Love the location.

Location. Location. Location
8.3
It's a ok hotel. But marvelous location to surin beach which we love.
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Tevi M. Couples Australia, March 15, 2014
Fantastic

hotel grounds, bed, room view overlooking pool
7.7
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Thomas M. Solo travelers United Kingdom, January 12, 2014
Terrible value for money

Location, and the room service burgers weren't bad
4
Would have been a good stay had we spent a fraction of the money. It's a joke how much this costs vs what you get.The rooms are old and outdated, the towels are falling apart, the staff are difficult to deal with, things were booked wrong (transfer to the airport was booked 3.5 hours early) no wifi in any of the rooms, the spare bed was like sleeping on the floor. Honestly, for about 1/3 of the price, I stayed in the Surintra before which is much better. The Hilton group should be ashamed of this.
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