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Recent customer comments

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Very good

based on 79 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.4

Piyaporn T. from Thailand
Stayed 10 nights in April 2015
Location is good. Friendly staff. Room is clean
Location. Cleanliness. Staff
It was good to stay at this hotel.
Reviewed April 15, 2015

Piyaporn T. from Thailand
Stayed 9 nights in April 2015
Location and staff are good..
Location, staff, cleanliness
Reviewed April 13, 2015

Sara K. from United States
Stayed one night in January 2015
Stunning decor, great vibes, trendy hotel
The decor, the staff, the location
I felt like I walked into a GQ magazine when I reached the desk. Stunning decor and do the receptionists have in-house stylists?? Of course, its New York City and I know that technically I got the value for my money even though the room was small. Also, the staff was amazing, super helpful and very quick and accommodating with anything we asked for, with the exception of one black male at the PHD elevator. I don't know if he knows what vibe he's giving off or if its part of the whole persona but he seemed quite full of himself and wasn't treating us nicely. It was like he was talking down to us. I mean, calm down, you're a doorman, I'm paying to stay here, be nice! There was another man doing the same job and telling us the same things but he didn't quite say it like the first guy did. He was nice, fun, he even joked around with us and made us laugh (wish I remembered his name so I can give him a shout out).
Reviewed January 30, 2015

James C. from United States
Business travelers
Stayed 4 nights in December 2014
Always enjoy this hotel
Location, rooftop bar, great staff
Very convenient and sexy hotel
Reviewed January 02, 2015

SUONG N. from United States
Solo travelers
Stayed 2 nights in December 2014
location, hip and has good vibe
Reviewed December 30, 2014

Andrew P. from United States
Stayed 4 nights in December 2014
New York trip
Staff efficiency , cleanliness , location
Very good
Reviewed December 30, 2014

Elizabeth S. from United States
Stayed 2 nights in October 2014
staff, location, view
Reviewed October 07, 2014

JACK K. from United States
Business travelers
Stayed 2 nights in July 2014
Dream but don't shower
Great location groovy atmosphere excellent all around service by employees everywhere in hotel
Groovy hotel but the soaps and shampoo stink like old lady perfume. The previous brand etro was much better
Reviewed September 10, 2014

Serena L. from Australia
Business travelers
Stayed 5 nights in November 2013
Amazing location, shame about the noise.
Location Location Location
Great location and modern hotel, but felt more like a club in Ibiza than a serious hotel. The bathrooms are weird and there's no space for storage (so if you're travelling for work, like me, then this isn't the place to stay. The bar/club mean there were queues for the lift and tonnes of noise.
Reviewed August 19, 2014

Ananda S. from Indonesia
Stayed 4 nights in October 2013
Great hotel for nesting
location facilities and restaurants
Reviewed August 19, 2014