Back to hotel info

Verified traveler reviews

Filter by traveler type
Very good



based on 111 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.3
  • Location 9.0
  • Room Comfort/Standard 7.2
  • Service 7.4
  • Value for Money 6.9
  • Food/Dining 6.7

Shahin B.
United States
May 28, 2014
Very congested hotel. Worst than days inn.
Nothing
Worse hotel ever stayed at considering the room. Room was very congested. One window with the view of a back alley and the back side of a building.

Deborah T.
United States
May 14, 2014
Great location for NYC, but very small rooms!
location, lobby, location
Check in was easy and timely. We were a bit surprised at the size of the room. We couldn't even open both of our suitcases. The air conditioning was very loud as was the slamming of our neighbors doors as they came and went from their rooms. The room was clean but paint was chipped on the nighstand and there was rust on the metal fixtures in the bathroom. Overall could use an update. The rooftop bar was great and the restaurant Serafina was very good as well. Close to all subways and to Times Square.

Matthew M.
Australia
April 10, 2014
Sleek, central and funky
Location, Room Size and Lobby
Only stayed here for one night. The actual room was quite large for NYC standards and the bathroom was great. I really liked the blue lighting in the room. Being on 55th St it was only a couple of blocks to get to Central Park. The hotel currently has scaffolding all over the front façade, so it is possible that renovation works will be taking place shortly. May be worthwhile checking with the hotel prior to booking.

Sally R.
Australia
April 07, 2014
Small rooms, excellent location
location, location, location
The rooms may be small but they are comfortable and the staff are friendly. The hotel is ideally located in Midtown, right near Times Square/Broadway, Central Park and 5th Ave shopping. There are subway stations on every corner that will take you anywhere in New York. Excellent value for money.

Daniel E.
United States
January 05, 2014
Great location and bars
Location, location, location
Very nice but nothing extraordinary, we got it for the location and price.

Peter A.
United Kingdom
December 24, 2013
Small rooms, all we needed for a city break
Location, location, location.
We used the hotel as a base from which to explore. We were there for a maximum of 7 hours a day! The rooms were clean but small. A superb location with a subway station 100m away.

PANTIP K.
United States
October 31, 2013
great location, bad customer service
none
pro : great location cons : room was so small even though i booked a king room, noisy heater, terrible front desk, bad attitude staff, filthy bathroom, small elevators

Daniel W.
United States
October 12, 2013
Nice but disappointed with service of hotel
Room Comfort, Large size, price
Very diappointing. EXTREMELY noisy in morning and late night outside room. Staff service extremely poor. Turndown service was sporadic and average at best. Asked for ice THREE times and finally received 2 hours later. This happened several nights out of the 8 nights we stayed. Elevator waiting was completely unacceptable. Had to wait up to 10-15 minutes for elevator to arrive EACH time. This was a constant mess DAILY. Finally gave up and took stairway daily.

shawn G.
United States
October 11, 2013
Overpriced for the room size and quality.
location
Several front desk staff unpleasant. Room was small and unimpressive. Toilet ran like crazy. Loud renovations being done throughout the night and morning (think 4am). Hotel needs work! Staff needs service training.

daisy T.
Philippines
September 14, 2013
Very Courteous and helpful concierge
Courteous, patient and helpful concierge; nice modern art lobby; free wifi at the lobby
Although the size of the room is really small, we were able to manage. there is no wifi inside the room, no free water nor coffee.