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Very good 7.8
Based on 642 reviews

Recent customer comments

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Very good

based on 642 reviews
  • Cleanliness 8.1
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.9
  • Food/Dining 7.4
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JUN L. from Hong Kong
Families with young children
Stayed 4 nights in December 2015
It was not bad
Swimming pool
Reviewed December 26, 2015

stephanie O. from Malaysia
Business travelers
Stayed one night in November 2015
Nice,Pleasant Stay
Clean room, Great facilities and Friendly Stff
Reviewed December 21, 2015

mordechai Y. from Israel
Solo travelers
Stayed 3 nights in November 2015
Very good hotel nice garden Easy go to beach
Nice staff nice garden flowers and nice big pool
Reviewed December 02, 2015

TUCK N. from Malaysia
Business travelers
Stayed 3 nights in November 2015
Reviewed November 28, 2015

mohamed B. from United Arab Emirates
Stayed one night in November 2015
I love the hotel and it's really a good place to s
Room type, the landscape and location
It was really amazing and it was the best
Reviewed November 22, 2015

Dorothy C. from Australia
Stayed 7 nights in October 2015
7 Days of Relaxaton
Staff friendliness; Gardens and pools are beautiful; located close to the beach and shops
The resort was clean and the service helpful and friendly. There was a very wide variety of food available at breakfast and there was always staff available to help with anything you wanted. Our room was very clean. My only suggestion would be to install ceiling fans as we found the air conditioner a little distracting when trying to sleep. The gardens and pools are immaculately maintained and the you can walk to the beach and shops in minutes. We had a wonderful stay.
Reviewed November 02, 2015

Nicole L. from Australia
Stayed 6 nights in October 2015
A week away
The Location, The Rooms, The Pool..
The hotel was lovely and we were upgraded on arrival. The room was big and clean and lovely but the staff were very unsatisfactory. There were so many of them but none of which seemed to take ownership of any tasks and they argued with themselves in front of customers.
Reviewed October 22, 2015

Gizem G. from Turkey
Solo travelers
Stayed 3 nights in September 2015
great place to stay in phuket
location, ambiance, clean rooms
Reviewed September 25, 2015

Graeme T. from New Zealand
Stayed 11 nights in August 2015
Pleasant stay
Changed sheets every day-3 pools-pleasant staff
Very good. Only short walk to main shopping centre. Enjoyed the pools.
Reviewed September 08, 2015

John K. from Australia
Families with young children
Stayed 10 nights in August 2015
More 3 than 4 star
Pool, grounds, location.
Overall it was good but there is a lot of room for improvement at the resort. Well located, close to Patong Beach yet away from the noise and bustle, the grounds are extensive with beautiful vegetation and there are three large pools with plenty of seating. This hotel has the potential to be 4 star but is, in my opinion, currently a 3 star. The areas for improvement include the provision of a second room tab to allow the airconditioning to maintain a suitable room temperature. We had to insist on this and there was much reluctance on behalf of staff. The breakfast was good however there was no aircon in the food serving area and at times seating was difficult to find. The service level in their dining area was fairly "hit and miss". Our deluxe bungalow (premium) was a good size however combining the wet room with the toilet was an issue and the floor drainage was poor. There are no drawers but plenty of scope for including these and I would suggest they do so. Some of our family were in the smaller Gasalong rooms and these had a better bathroom arrangement but still no drawers. All 7 of us found the mattresses were very hard. There were some lovely staff - mainly grounds staff and buggy drivers, and our daily cleaner offered a very personal service. They are great with children too. There is not a lot of activity on offer within the hotel but perhaps this is because there is so much on offer out on the streets. Management should advertise their swimwear policy on their website so people come with their rashies. We witnessed a very unpleasant confrontation which could have been avoided if those guests had known of the policy. It it may not have been discrimination but it certainly was seen as such by many. My husband wore a rashie but was questioned on several occasions - a Ripcurl rashie that looks like a tee! Overall it was a good hotel but not quite up to the standard we are used to with a 4 star rating.
Reviewed August 27, 2015