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Dulcinea Hotel and Suites

Shangs Mactan Town Center, M.L Quezon National Highway Pajo, Lapu-Lapu City, Mactan, Mactan Island, Philippines 6015

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Very good


based on
969 reviews

461 reviews in English

Value for Money
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All reviews (969)
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Neill D. Families with older children Australia, December 31, 2012
Perfect hotel

close to airport & mall
from the moment that we arrived,we were treated very nicely by the reception.check in was quick & the suite that we stayed in was magnificent. located across the road from the mall & only 5 minutes drive from the airport. this is the only hotel that i will consider staying again when in cebu.
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Stephen C. Couples United Kingdom, December 29, 2012
great value for money hotel

clean, nicely refurbished, great on site restaurant
budget hotels in the Philippines are often of a poor standard, Dulcinea is an exception and other hotel operators should take note !
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Konstantin M. Families with older children Russia, December 22, 2012
Good small hotel in the colonial stile

Friendly staff & great room
bad: no lift :( (rooms on second floor) toilet in the room behind glass door :( or without door ?!?!? good: luxury and big rooms. great mall (shopping) in a five minute walk. free transfer from/to airport.
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Bjoern H. Couples Norway, December 16, 2012

exelent service
all personell is great very friendly and great service i will recomend this hotel to all rooms are bigg and very nice like a home away from home! bjoern from norway!
Travel tip: go across the street to the mall and take a massage(shiatsu) from the blind people woorking there.
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Pierre G. Groups Australia, December 14, 2012
Lovely hotel

Clean room
Stayed at the Dulcinea for about one week,the hotel is very well located,right opposite Gaisano Mall,and only a short drive from the airport,the room is very modern and clean,I've also noticed that the housekeeping team really do a great job " keep it up ladies", the front desk staff are very polite,not much to really say about the " Dulcinea Hotel" because it's a great place to stay and it's good value for money compared to what you would be paying staying on Cebu Island.
Travel tip: The traffic between Lapu Lapu and Cebu is a complete night mare,So if you are planning to visit Cebu,I strongly suggest that you stay in Lapu Lapu.
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Reinhold S. Families with older children United States of America, November 28, 2012
Rooms starts on 3rd floor. No elevators.

Great rooms
We had a suite for four people and a room for three. They knew there were 7 guests but the supplies (pillows, blankets, towels) were only good for two on each room. It was easy to ask but it could have been anticipated and offered since we arrived together at the same time. Rooms were nice. The suite however had no bathroom door, just curtains. Good thing the toilet was hidden in the corner. Staff were very nice. The concierge is on the third floor of the building, their restaurant is at the second. Rooms were in the third floor as well and there is no elevators. Staff were available to help with the luggage. Nearby mall is small and there isn't really anything to see, it closes at 8pm. We checked out around 4 in the morning because our flight was at 6am. We've arranged for an early breakfast. They offered to give us sandwiches and we were okay with it. At check-out, they said the cook didn't show up early so we didn't have anything to eat. We could have bought something the prior night if we knew they wouldn't serve breakfast that early. We had a problem upon check-out as well. They were looking for a pair of slippers, they said there supposed to be two pairs but there was only one surrendered. We went back and fort to the rooms to check for the other pair, unloaded our stuff from the cab to check our bags as well. They later apologized and said there was only 1 pair for the suite.
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Anthony G. Couples United Kingdom, November 21, 2012
Lovely Hotel Big Rooms

easy access to shopping centre and dining
The hotel has no lift, so if you dont mind a little exercise you will enjoy spacious rooms. Everything is handy with a shopping centre acrosss the road. A nightclub runs most evening so you can enjoy a few drinks or just unwind in your room. Only 10 mins by taxi from the airport and easy to get across the bridge into Cebu.
Sightseeing/Attractions Tip: taxis are not expensive here so you can use this method of transport to do a lot of sightseeeing in 1 day
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Chona C. Couples Philippines, November 14, 2012
Big rooms

Pleasant staff, can not complain , over all stay is satisfactory, except for no elevator.
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Simmie T. Couples United States of America, November 10, 2012
Not Again

Big size room
Room was huge and nice, but no hot water. Even after contacting the staff, the maintenance guy checked and said it should be working, there for 2 and a half days and not hot water, had to use the sink to wash up, only place that had hot water and the shower barely work no pressure. Ordered food, after we finish eating, went outside for maybe 30 mintues and a million ants were every were. Front desk ladies were very kind, but overall the owner needs to stop being cheap and upgrade and fix the shower and hot water issues. Don't recommend this place, even after we came back from eating dinner, another customer was complain to the front desk that his room also had issues. Room 302 I wouldn't recommend. Maid service was great so don't take my poor condition/cleanliness wrong just the condition is poor. "From Arlington VA"
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Barry D. Couples Australia, November 6, 2012
good clean and close to mall also friendly staff

very nice and clean, friendly staff. directly across from Gaisano Mall Mactan
was a good place to stay for a night, but due to a/c not working we got partial refund. rooms are very neat and clean and rooms at back have awesome view of river. Has is own little restuarant as well. with South Australian wine and australian butter
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