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Recent customer comments

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Very good



based on 998 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 8.2
  • Staff Performance 8.2
  • Value for Money 8.1
  • Food/Dining 6.7

7.7 Gerald H.
Philippines
July 07, 2014
It was nice and quiet
Quiet, Peaceful, Free upgrade
I think the first night was great because of the free upgrade from a superior room to a suite room. We enjoyed our stay. The bath tub in the superior room though leaks when you take a bath

8 LI M.
Hong Kong
June 28, 2014
A good hotel closed to the airport
Helpful & polite staff, good location near airport, free airport shuttle service
Since we, 4 persons, need to take the flight back to hometown ETD at 6:20 am, the hotel arranged free airport shuttle service with a comfortable car at 4:15 am to us. Also packed sandwiches as breakfast provided. Staff are helpful and polite. Hotel is only 5min drive from the airport. Room is very spacious, clean and tidy. I recommend it.

7.3 John B.
United States of America
June 24, 2014
No elevator, no 'ocean view' as advertised.
King bed
Ok. It was close enough to the airport that if I am just stopping for a rest, I would do it again.

9.7 john M.
United States of America
June 25, 2014
Wonderful and Friendly Staff
Staff, Restaurant and Massages
Had a wonderful stay in a comfortable and clean room. Staff totally helped with every need. Restaurant and Discounted Massages were quite nice. Everyone always smiling and helpful in every way.

7 Laurent D.
Switzerland
June 08, 2014
Excellent location with some hardware issues
Location, Staff, Proximity to Malls
Dulcinea is a quite nice and modern hotel. The rooms are very spacious. Staff is quite friendly and accommodating. A few hick ups though are that the AC is not really cooling enough, or it takes very long to cool properly and also in the bathroom there is just no pressure in the shower and the hot water plays come and go. The restaurant below where one can have breakfast is very poor. Staff has no clue about service and the food is extremely average at it's best. The plus though is that it is located just opposite Gaisona Mall so every drivers knows how to get there and also one can easily go and do some shopping. Would I stay there again ? Probably

7.7 Laurent D.
Switzerland
August 30, 2014
Great Location
Location
This hotel is close ti airport and accross the Gaisano Mall in Mactan so very conveniently located. However the AC doesn't cool enough. Staff is very friendly and helpful

5 sandra G.
Philippines
June 01, 2014
It was ok.the incense in the hotel was too strong
Location Location Price
It was ok. Stayed only a few hours. The incense of the hotel and room was too strong. Hope they put an elevator since the reception was all the way to the 3rd floor. Wasnt able to sleep so well with dusty sheets. And there was no partition from the bathroom and room....for the price i paid...not worth it.

6.3 DONALD S.
United States of America
June 03, 2014
had to move room to room to room
location ,staff, friendliness
not the best

8 KIMSIN Y.
Singapore
May 30, 2014
Great stay
near to airport, restaurants and shopping nearby
Pleasant and enjoyable

8.7 Paul C.
United Kingdom
May 26, 2014
Best budget hotel I've ever stayed in.
Staff, room, wifi
Speaking with the staff was a pleasure, they're lovely bright smiles started the day off on a high note, the room was very big and comfortable, I really couldn't believe the quality of the room with how cheap it was, the wifi was quick and reliable, good location with lots of restaurants and shops, I'd really like to tell the manager how lovely the staff were, they did everything with a smile.