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Dusit Thani Manila Hotel

Ayala Center, Makati, Manila, Philippines 1223

Recent customer reviews

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Excellent

8.3

based on 4318 reviews

3340 reviews in English

Value for Money
7.7
Location
9.0
Staff Performance
8.3
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.4
Food/Dining
8.0
All reviews (4318)
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Chris S. Couples Australia, February 28, 2013
Disappointing

Nice external garden and water feature, multiple eating options
6.3
Didn't like: Breakfast finishes at 10am. Room has no DVD player. No separate shower. Guest services failing to provide basic service (I rang 4 times to request a late checkout, without a reply). Room service quality varied from excellent to poor. Spa prices exorbitant for treatments barely average in nice setting.
Cheryl P. Business travelers Malaysia, February 28, 2013
Central location

Location, Food and Shopping
6.7
Breakfast was a let down but the other restaurants more than made up for it in terms of quality and depth of offering.
Rodney D. Couples United States of America, February 28, 2013
Great location with great food.

The greeting at every corner of the hotel.
9
The hotel started with great security which made you feel safe and secure. The check-in was quick and they made sure you got to your room without waiting. The room was very clean and smelled nice. The stay was all around great.
Cannis M. Business travelers Hong Kong, February 28, 2013
Great Location

Good location and very affordable
8
This hotel is very nice and very comfortable hotel.
Cheryl P. Business travelers Malaysia, February 27, 2013
Great location but dated rooms

Excellent location, good service
7.3
Dust Thani is a short 30 minute ride from the airport and it's easy to catch a cheap cab ride into the Makati business district from there. The hotel is surrounded by several blocks of shopping malls, eateries, supermarkets - called Glorietta. So, you'll be spoilt for choice in terms of food and plenty of options to whittle away your time shopping if you feel inclined. This is my third stay and it's a similar experience to the first one. Rooms are small, dated and rather grim. Toiletteries are of poor quality and the walls are thin. It's a very busy hotel and as a result, rather noisy. I was upgraded to a suite on my second stay. Lovely L'Occitane products in the bathroom and the whole room was ultra modern. The hotel is obviously being renovated in bits and bobs. Quality of food at the cafe located at the hotel lobby is poor. Their Thai and Japanese restaurants, however, are top notch. All in all, Service is excellent and the staff are all very polite. Dusit Thani's service level is excellent and everyone is extremely polite.
Hotel Feature Tip: - ask for a recently renovated room, if possible - ask for a room away from the lift area
Thomaz A. Groups Brazil, February 27, 2013
Excellent location. A paradise just outside Manila

Location, safety and staff service
7.7
Anil P. Business travelers United Kingdom, February 27, 2013
A very good hotel with excellent location

gym fitness centre - gardens -
6
A very good hotel with excellent location, close to shopping malls restaurants etc. The rooms require modernisation and was bit undated. Staffs were friendly and accommodating. Security at hotel was not as good as it should be....The business centre provided free internet connection and complimentary snacks and beverages, a definite plus for the Dusit was the gym facilities and the swimming pool. Good hotel A very good hotel with excellent location, close to shopping malls restaurants etc. The rooms require modernisation and was bit undated. Staffs were friendly and accommodating. Security at hotel was not as good as it should be.... I lost my glasses at the coffee shop in the hotel and within 15 minutes asked security to check the CCTV they were not responsive gave some lip service and never came back to me. The queue for checking in and checking out was long and I had to wait over 15 minutes on both occasions I have stayed at the hotel. There seems to be more staff hanging around the hotel rather than staff who can check you in and out efficiently. The business centre provided free internet connection and complimentary snacks and beverages, a definite plus for the Dusit was the gym facilities and the swimming pool. Good hotel
Cannis M. Business travelers Hong Kong, February 27, 2013
nice, comfortable, good service

nice, comfortable, good service
7.3
Cheryl P. Business travelers Malaysia, February 26, 2013
Ideal location

Good location for both shopping and work
6.7
Comfortable bed and the room is clean room. But the bathroom is a bit worn out and in dire need of upgrading.
Ruth D. Couples United States of America, February 26, 2013
Very convenient location, great service

Ideally located, great food and attentive service.
9.7
like always, it is wonderful to stay in dusit thani manila. rooms are very clean, food is delicious and service is thorough. i just wish that they would give deeper discounts to returning guests. their location is perfectly convenient.
Shopping Tip: Hotel is walking distance to Glorietta, SM Makati, The LandMark, Greenbelt, etc. you can shop 'til you drop. :-)
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