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Excellent 8.3
Based on 4347 reviews

Agoda Verified Reviews

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based on 4347 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

7 Rod M.
United Kingdom
February 19, 2016
Needs improvement to be called 5star
Large rooms, location, breakfast
The staff were very average we thought , nothing stand outs out about them. The pool is ok but allows sun only until midday or so. The pool area does have nice comfortable pool bed s though which are padded. The exterior of the hotel looks shabby whilst there was a musty/ dank smell in the hall and the bathroom are of our room. Its's not a 5 star by any means but I guess compared to location large hotels the price is competitive . You are right across raid from very modern shopping mall.

6.3 Diana S.
February 19, 2016
I can only think one. Location
I noticed number of things. First, it took around 15-20 minutes when we checked in. It was the first time the receptionist asked me to email them the confirmation sent by Agoda. After several minutes the receptionist told me they don't have available room and then suddenly they said everything's good and gave us a key card. Weird. Secondly, upon entering our room, we were welcomed by a foul smell. We reported it and luckily one of the hotel staff sprayed over our room and leave an electronic freshner. Third, the bathroom was not very clean. There were dried spots on the bath tub. Fourth, there were thick dusts under the bed. And the worst thing we didn't like was when we inquire and requested for late checkout extension. I've called the operator multiple times and said their helpdesk was the one to assist me about it. And unfortunately their helpdesk was so busy and wasn't able to accommodate me. On the other hand, I like the food. Although it could be better. The hotel staffs were friendly and always smiling. I guess all in all, our stay was ok.

6.3 hanny W.
February 19, 2016
Old property, need an upgrade
The hall on 9th floor was quite smelly (mouldy smell). The water pressure for shower was pretty low.

February 18, 2016
Excellent food
accommodating staffs

8 Geoffrey S.
February 18, 2016
Long lines at check in
Took 30 minutes just to fall in line and get checked in. Otherwise, everything was ok.

8.7 Genedine C.
February 17, 2016
Best stay ever
Friendly Staff, quiet and excellent food
Love the staff and food. Also they were very fast and helpful. We alway come back

8.7 Hazel U.
February 17, 2016
Sweet stay
Aroma is great

9 Vicente J.
February 16, 2016
Excellent stay
Ambiance, location and hospitality
It was indeed a great stay in this hotel...

February 16, 2016
Nice hotel.
Location, Staff Friendliness, Good Food

9.6 hassan I.
February 15, 2016
excellent location and good for value
I rate this hotel as 5 star hotel perfect location. The rate for this hotel was reasonable for hotel standard and service quality. I stayed only two nights but l enjoyed my stay very much. I would stay in this hotel again and l would recommend for any one who's visiting makati. Makati is a very clean and beautiful place to stay it has nice restaurants and cafes. ..