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Dusit Thani Manila Hotel

Ayala Center, Makati, Manila, Philippines 1223

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based on 4318 reviews

3340 reviews in English

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All reviews (4318)
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Richard S. Couples United States of America, February 9, 2013
Has potential....

nice lobby
This is the second stay at the Dusit and they messed up again. It was clear that I did not order a car from the hotel to pick me up, but they sent one anyways then tried to charge me P1900 pesos for a one way trip. It costs P150 for a taxi. When I pointed this out to the receptionist she said she would look into it. Four hours later, no response, so I called the Manager on Duty, who had not looked into it but assured me it was my fault. Not real 5 star service. So when I called the General Manager, I was satisfied. Different issue last time but it took the General Manager to make the obvious decision. The staff needs training desperately. The hotel needs an update, its old.... So if you get a problem, don't waste your time on ineffective staff or management, just go to the GM, he will solve it with grace.
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Shyhhuah T. Business travelers Singapore, February 6, 2013
Great location

Location in the heart of the shopping area
First visit to Dusit Thani and was awed by the grand entrance, with most of the service staff greet you with a "Wai" which is interesting. Especially so when you are in Manila. Upon check in I was told that I will be checking in from the mezzanine floor which is of the executive floor registration. Pretty swift I say, never expected to have such a reception. I was then brought to the top floor which is on the 16th floor, but was surprise to see that there were some renovation going on just outside my room which is adjacent opposite of a ongoing club house (I think, as I didn't read what was on the sign board). I was lead into the room and the room is nicely decorated and it was a big room. I like the bed which is high and comfy to sleep in. A few turn off that i have was the shower faucet doesn't seem to give enough water, and the washing bay the water from the tap seem to give a different color of water that I thought it was safe to rinse my mouth with. So ended up using the readily available mineral water to brush my teeth. Otherwise, other than the noisy renovation going on this hotel dwell into me. What the hotel reception could have done was told me before hand that the room that I was located is near to a renovation work and also next to the lift lobby. So in the middle of the night the sound of the elevator work can be heard quite distinctly.
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Kelly S. Business travelers Philippines, February 6, 2013
great location. near shopping mall and restaurant

courteous and friendly staff. very helpful
took a bit long waiting during checkout. hotel should add more staff to address this specially when time element is important
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Mary G. Families with young children Philippines, February 3, 2013
Dusit was nice

surrounding malls
when a girl wearing a traditional thai dress approached me, she spoke to me in english, so i answered back, only to be disappointed that she didn't understand a word I said. I was the guest, she has mistaken , that I was a visitor. I was carrying my youngest that time, We were so tired, and they made me wait for like 7-8 minutes, wow!! After that incident, everything else were good. I will be going back to Manila and stay at Dusit. I love the surrounding malls! I believe Dusit is nice, that was just my unlucky day that day
Shopping Tip: Greenbelt mall is awesome!
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Eddy T. Business travelers France, February 2, 2013
Best hotel in Manila

The hotel is centrallly located, wide range of food, clean and well maintained
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Christopher M. Business travelers United States of America, February 1, 2013
Good Hotel, Friendly Staff

Good location and very affordable
was in the area for business travel and while the hotel is definitely older, it is well maintained and the service is fantastic. it is a short and safe walk to greenbelt3 for great dinner places.
Shopping Tip: Go to Greenbelt3 for dinner.
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Louis T. Business travelers Philippines, February 1, 2013
Saving on bedsheet in a luxury : unacceptable

I have tried to sleep in Dusit hotel: impossible. The beddings are way bellow standards. Since it was obvious that my comforter was way too old to be used for clients (it was all compressed and worn out) i called the housekeeping. The guy came and grabbed my beddings, then after 20 minutes, he came back and he had not changed anything. I called then duty manager. She came and spoke to me in a very approximated english. After an hour i got my comforter back. They had tried to exchange it with a comforter from another room! the other rooms comforter was worn out and compressed as well. Hopeless. I love to sleep in a good bed with good beddings and I love to have aircon as well. In this hotel, just turn of the aircon and try to sleep! Nobody will appolgize to you, nobody will change your beddings. They do not care, the hotel is old and out of fashion, it is already amortized!!! However, the Japanese restaurant serves one of the best japanese food of Manila!
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Noel F. Couples Philippines, February 1, 2013
Wonderful place to be in

Excellent location, clean and cozy
stayed overnight and the stay was pleasant. my wife ordered in and the food served was quite alright. room size was satisfactory, bathroom experience was good, and you get the feeling that the hotel is well-maintained. my only gripe, well two actually, would be that the complimentary water they give is quite small. a handy 1000ml bottle would have been much better, instead they gave 2 330ml sized ones. not nearly good enough. another one was that it was quite noisy in the room after 9am because of the repairs they were doing, though i guess the last one was just temporary. parking was inadequate, but their valet service proved quite efficient, and at no-cost to a hotel guest. had we stayed longer, would have sampled the restaurants in the hotel. heard they are quite good. all-in-all, would highly recommend the hotel.
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Judy L. Business travelers South Africa, January 30, 2013
Right in the heart of the business district

all you need are within reach... food, malls, shopping... rooms are veyr comfy
I had a great stay... the staffs are friendly... the malls are within next to one another. shopping is great. foods are just around the corner... pubs, resto, etc.
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Joyce C. Solo travelers Philippines, January 29, 2013
Great hotel, superb staff

staff very nice and efficient
I absolutely loved my stay here. The location is perfect, the staff is very nice and the amenities are very good.
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