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Excellent 8.3
Based on 4347 reviews

Recent customer comments

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Excellent



based on 4347 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

6 Kevin C.
Singapore
March 14, 2013
value for money
service, breakfast and spa

5 Paul H.
Australia
March 13, 2013
good location but showing its age
room upgrade, location.

6 Anil P.
United Kingdom
March 12, 2013
A very good hotel with excellent location
gym fitness centre - gardens -
A very good hotel with excellent location, close to shopping malls restaurants etc. The rooms require modernisation and was bit undated. Staffs were friendly and accommodating. Security at hotel was not as good as it should be....The business centre provided free internet connection and complimentary snacks and beverages, a definite plus for the Dusit was the gym facilities and the swimming pool. Good hotel A very good hotel with excellent location, close to shopping malls restaurants etc. The rooms require modernisation and was bit undated. Staffs were friendly and accommodating. Security at hotel was not as good as it should be.... I lost my glasses at the coffee shop in the hotel and within 15 minutes asked security to check the CCTV they were not responsive gave some lip service and never came back to me. The queue for checking in and checking out was long and I had to wait over 15 minutes on both occasions I have stayed at the hotel. There seems to be more staff hanging around the hotel rather than staff who can check you in and out efficiently. The business centre provided free internet connection and complimentary snacks and beverages, a definite plus for the Dusit was the gym facilities and the swimming pool. Good hotel

5.7 Yaron K.
Israel
March 12, 2013
Avarage, would expect breakfast to be included
Location, cost, internet connection
All together it was ok but not much beyond it, had a note stating my request to open the safe could not be done at my absense though i was not asking for that. The hotel staff apologized but it gave unsecured feeling.

10 Monica D.
United States
March 12, 2013
AMAZING
We got upgraded to the executive suite
this hotel was great. they overbooked and upgraded us to the executive suite. which was great! breakfast and dinner buffets delicious! We had a stressful trip so this hotel was a haven for us.

8.7 Goh S.
Singapore
March 11, 2013
Great Hotel, good service but need to speed up
Location, clear Hotel, Service with a smile
The only thing to improve is to speed up the process service for checking in. i had stayed 2 days and checking-in seems to have a long queue with 3-4 customer which need to wait to check in.

6.3 Chris S.
Australia
March 11, 2013
Disappointing
Nice external garden and water feature, multiple eating options
Didn't like: Breakfast finishes at 10am. Room has no DVD player. No separate shower. Guest services failing to provide basic service (I rang 4 times to request a late checkout, without a reply). Room service quality varied from excellent to poor. Spa prices exorbitant for treatments barely average in nice setting.

9.3 SUI P.
Malaysia
March 10, 2013
Great location and Nice Hotel
Strategic location
The hotel looks a bit old, but overall experience was good. The service staffs are friendly and make home feeling. Generally, the hotel ambient, condition, decoration can fit my requirements. Even though the hotel is old, but the room condition is pretty well. One short coming is the lighting in the room might be not sufficient enough.

8.7 NOEL M.
Ireland
March 09, 2013
Very good hotel in a great location
Excellent service
We had a very good 3 dat stay in this hotel and we rebooked for a furhther three days on our return to Manila.

10 stephen A.
Australia
March 09, 2013
lovely gardens and staff
great grounds and stuff
service in hotel is great and clean rooms and always clean.