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Excellent 8.3
Based on 4347 reviews

Recent customer comments

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based on 4347 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

8.7 Shyhhuah T.
February 09, 2013
Great location
Location in the heart of the shopping area
First visit to Dusit Thani and was awed by the grand entrance, with most of the service staff greet you with a "Wai" which is interesting. Especially so when you are in Manila. Upon check in I was told that I will be checking in from the mezzanine floor which is of the executive floor registration. Pretty swift I say, never expected to have such a reception. I was then brought to the top floor which is on the 16th floor, but was surprise to see that there were some renovation going on just outside my room which is adjacent opposite of a ongoing club house (I think, as I didn't read what was on the sign board). I was lead into the room and the room is nicely decorated and it was a big room. I like the bed which is high and comfy to sleep in. A few turn off that i have was the shower faucet doesn't seem to give enough water, and the washing bay the water from the tap seem to give a different color of water that I thought it was safe to rinse my mouth with. So ended up using the readily available mineral water to brush my teeth. Otherwise, other than the noisy renovation going on this hotel dwell into me. What the hotel reception could have done was told me before hand that the room that I was located is near to a renovation work and also next to the lift lobby. So in the middle of the night the sound of the elevator work can be heard quite distinctly.

8 Kelly U.
February 09, 2013
great location. near shopping mall and restaurant
courteous and friendly staff. very helpful
took a bit long waiting during checkout. hotel should add more staff to address this specially when time element is important

8.3 Andrew C.
February 06, 2013
Good location and service
Nice hotel with all the menities
Good amenities hotel in a good location. All the service and friendliness of the Thai hospitality in Philippines. the restaurants serves good food and the mall is just opposite the hotel. Banking convenience with all the major banks nearby.

8.7 Christopher M.
United States
February 05, 2013
Good Hotel, Friendly Staff
Good location and very affordable
was in the area for business travel and while the hotel is definitely older, it is well maintained and the service is fantastic. it is a short and safe walk to greenbelt3 for great dinner places.

5 Louis T.
February 05, 2013
Saving on bedsheet in a luxury : unacceptable
I have tried to sleep in Dusit hotel: impossible. The beddings are way bellow standards. Since it was obvious that my comforter was way too old to be used for clients (it was all compressed and worn out) i called the housekeeping. The guy came and grabbed my beddings, then after 20 minutes, he came back and he had not changed anything. I called then duty manager. She came and spoke to me in a very approximated english. After an hour i got my comforter back. They had tried to exchange it with a comforter from another room! the other rooms comforter was worn out and compressed as well. Hopeless. I love to sleep in a good bed with good beddings and I love to have aircon as well. In this hotel, just turn of the aircon and try to sleep! Nobody will appolgize to you, nobody will change your beddings. They do not care, the hotel is old and out of fashion, it is already amortized!!! However, the Japanese restaurant serves one of the best japanese food of Manila!

10 Maureen B.
February 04, 2013
Superb hotel and facilities
hot showers
I was greeted with a big smile from Thai-dressed hotel employees. From then on, I knew I chose the right hotel to stay in Makati. The staffs are helpful and polite. The greatest part of our stay is the buffet breakfast. Too many dishes to choose from. No regrets in choosing Dusit Thani Hotel.

6.7 Thomas L.
February 04, 2013
Great location for travellers
Central location
The hotel has an excellent location in close proximity of all the major shopping malls. The hotel is not at the same standard one would expect from a Dusit Thani hotel, but it is still acceptable. The hotel employess are very attentive and helpful and maintain the Thai customs even though we are in the Philippines!

9.3 Joyce C.
February 02, 2013
Great hotel, superb staff
staff very nice and efficient
I absolutely loved my stay here. The location is perfect, the staff is very nice and the amenities are very good.

2.7 Flordicante C.
February 01, 2013
Lovely hotel and services with smiles
cleanliness, warm welcome with gestures, accommodating personels, superve buffet selections. spacious rooms and supplies in the suite we were in.
The place to stay while in Manila. The service is there when needed. There a place for a happy hour but no schedule time for social dancing entertainment or reason for staying late to enjoy within the hotel. We were not there to sleep alone or rest. We want to enjoy and relax. Or ay least offerred where to go to another place to relax. The waitresses/attendants were excellently gorgeous. I wish some of them do have knowledge of extending our stay.

10 Carolin F.
January 30, 2013
exceptionally friendly, polite and helpful staff.
An excellent hotel with spacious rooms and bathrooms, excellent facilities and exceptionally friendly, polite and helpful staff. The tour desk spent an hour with us exploring options and assisting us to organise our activities for the day. They provided very valuable and worthwhile advice. All staff were always smiling and initiated conversation. Shopping centre with a supermarket directly across the road was very convenient.