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Excellent 8.3
Based on 4372 reviews

Recent customer comments

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Excellent



based on 4372 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

Sulawan M.
Thailand
February 19, 2013
Great Location
luxury hotel
This hotel is very nice and very comfortable hotel. The atmosphere is good and luxury.

Noel F.
Philippines
February 18, 2013
Wonderful place to be in
Excellent location, clean and cozy
stayed overnight and the stay was pleasant. my wife ordered in and the food served was quite alright. room size was satisfactory, bathroom experience was good, and you get the feeling that the hotel is well-maintained. my only gripe, well two actually, would be that the complimentary water they give is quite small. a handy 1000ml bottle would have been much better, instead they gave 2 330ml sized ones. not nearly good enough. another one was that it was quite noisy in the room after 9am because of the repairs they were doing, though i guess the last one was just temporary. parking was inadequate, but their valet service proved quite efficient, and at no-cost to a hotel guest. had we stayed longer, would have sampled the restaurants in the hotel. heard they are quite good. all-in-all, would highly recommend the hotel.

Paul C.
United Kingdom
February 17, 2013
A bit of heaven on earth
One of the best hotels in Manila
My words are few about this hotel - its heaven on earth. Why the staff - check in to departure is lovely - they remember your name when you are greeted after doing business in manila. food expensive but the breakfast is value for money, sitting in the bar after work is just great as the staff make you feel so welcome. beware the staff are so lovely you can stay there all night!!! Safe at night, 5-star outlets surround you - will be going back this year

Jefferson Y.
Philippines
February 17, 2013
Awesome hotel at the heart of Makati!
Great room and amenities
the room, we were amazed. The price was worth it. The room was complete, modern, and clean. Will definitely stay here again.

Eumir T.
Philippines
February 16, 2013
Great accomodations
large bed
they forgot to serve my breakfast. i specifically requested that in lieu of the buffet breakfast, i would like mine to be packed as i had to leave early. i was assured at the front desk that the breakfast would be ready upon check-out the following morning. to my dismay, no mention was ever made about the breakfast.

Lloyd F.
United States
February 16, 2013
Very large hotel with many ammenities
Tosca restaurant. Staff friendly and attentive.
It was an outstanding stay, but a very busy hotel. Some people like that. It didn't matter to me either way, but it was a little overwhelming for my wife. She still enjoyed her stay as well though. Don't have a negative thing to say, outstanding service and amenities.

Kenneth H.
Singapore
February 15, 2013
Fabulous hotel with excellent service
The room and service
It was nice to be greeted Everytime u step into the hotel or out. The buffet is fabulous. The room was really nice too.

KYUNGJAE B.
South Korea
February 15, 2013
Nice Hotel
All
best room condition, reception, pool, breakfast... good location near sm mall & greenbelt & mrt all of things are good.

Mario C.
United States
February 14, 2013
Excellent service from staff &convenient location
All the amenities you desire in a hotel
We upgraded to a suite and did not regret doing so. Tv reception was bad though and restaurants tend to be pricey.

Mary K.
Philippines
February 13, 2013
Dusit was nice
surrounding malls
when a girl wearing a traditional thai dress approached me, she spoke to me in english, so i answered back, only to be disappointed that she didn't understand a word I said. I was the guest, she has mistaken , that I was a visitor. I was carrying my youngest that time, We were so tired, and they made me wait for like 7-8 minutes, wow!! After that incident, everything else were good. I will be going back to Manila and stay at Dusit. I love the surrounding malls! I believe Dusit is nice, that was just my unlucky day that day