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Excellent 8.3
Based on 4372 reviews

Recent customer comments

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based on 4371 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

United States
January 11, 2013
great location
room was standard, clean, nice view from the 12th floor, the staff was exceptionally courteous, always willing to help,service with a smile, felt secure cause only people with access card can enter the elevator, the location was the greatest, it was close to the shopping center and transportation to mrt and buses,we had a wonderful quiet and restful stay at this hotel very impressive high end hotel.

Mary C.
January 11, 2013
Nicely renovated hotel; warm smiles from staff
location, although it's still a bit of a walk to Greenbelt 5 where most of the restos are; but it's quite central location
It was new year's eve, 31st of december and a long queue for check-in and check out greeted me. It was quite crowded that day and Jan 1st. They had hotel staff assisting everyone in any way they can, to make guests comfortable. It would be good if they can actually just go to the reception and process the check-in so it will be so much faster. It would be good to have them equipped with say an iPad that has apps for check-in. Or better if they can just have self-check-in kiosks or check-in online as how airlines do it. The room is quite comfortable. They could improve on the bathroom, though as the flooring and walls are a bit old, some showing cracks.

Melissa C.
January 11, 2013
Great location
Location, security, service
The Dusit Thani is in a great location, close to the main shopping malls just across the road. The security in the hotel is also very good so you feel that they do take it seriously and not just for show. The hotel is only about a 15min drive from the airport - around 200-300pesos by meter taxi. I heard the spa/massages are supposed to be very good but didn't get a chance to try it out.

margarita E.
United States
January 11, 2013
excellent location
the lobby!
The first thing that catches my attention is the lobby, very warm,accomodating and spacious this what u call 'Grand Entrance'. Rooms are very clean, staff very friendly, close to shopping malls, no need to ride a taxi, walk and have your exercise. Certsinly, will come here again!

sharon B.
New Zealand
January 10, 2013
Excellant hotel
Pool, rooms, luxuary feel
loved our stay here, couldn't fault the hotel. the delux rooms were spacious, quite, modern & clean. has all the usual amenties on offer, comfortable bed, great pool and excellant staff. had a indian head massage at the spa, loved it.

January 10, 2013
Cozy hotel and delicious food
Nice Massage Spa
Cozy room and nice view from the room. Especially on new year's eve, we could enjoy fireworks from our room. Fantastic! Bath room is rather old but we can have enough hot water shower, it is precious here in Manila.

Rashid M.
United Arab Emirates
January 07, 2013
Very friendly staff and very good location.
Amazing sevices and staff.
We had a very good time, even we stayed only 2 nights, but it was very enjoyable.

Herwig A.
January 06, 2013
We stay there 3 days and ist was amazing; room, Service, Location are very very all in all a Perfect Hotel

gilbert D.
January 05, 2013
Nice Hotel
It has reasonably price compared with its class
We booked two executive rooms. The two rooms isn't the same in size and there are executive suites that has two bathrooms. So I guess it depends if your lucky to get the bigger room. They have club lounge where you could relax and enjoy beverages and hors d'ouevre, but few selections to choose from. The room is not sound proof since we hear noises coming from other rooms and currently their executive lounge is under renovation. The price is reasonable enough compared to its classification. we have requested for late checkout and they gave us until 2pm which is good. but when we have to checkout we waited 30 mins even we are to checkout at their club lounge probably because many guest are checking in.

Emma F.
January 05, 2013
Smiling staff, great service!
Quick and effective check-in, loved the complementary happy hour in the club lounge. Staff was very friendly.
From the moment we arrived, the staff was very friendly and service minded. The check in and check out was the most effective we have ever experienced. Even though we arrived three hours before check in time we got immediate access to our room. The room was very nice, and bed comfy. The bathroom was ok, but didn't really have that five star feeling. Breakfast buffet absolutely lovely!