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Excellent 8.3
Based on 4374 reviews

Recent customer comments

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based on 4374 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

gilbert D.
January 05, 2013
Nice Hotel
It has reasonably price compared with its class
We booked two executive rooms. The two rooms isn't the same in size and there are executive suites that has two bathrooms. So I guess it depends if your lucky to get the bigger room. They have club lounge where you could relax and enjoy beverages and hors d'ouevre, but few selections to choose from. The room is not sound proof since we hear noises coming from other rooms and currently their executive lounge is under renovation. The price is reasonable enough compared to its classification. we have requested for late checkout and they gave us until 2pm which is good. but when we have to checkout we waited 30 mins even we are to checkout at their club lounge probably because many guest are checking in.

Emma F.
January 05, 2013
Smiling staff, great service!
Quick and effective check-in, loved the complementary happy hour in the club lounge. Staff was very friendly.
From the moment we arrived, the staff was very friendly and service minded. The check in and check out was the most effective we have ever experienced. Even though we arrived three hours before check in time we got immediate access to our room. The room was very nice, and bed comfy. The bathroom was ok, but didn't really have that five star feeling. Breakfast buffet absolutely lovely!

Myrna E.
January 04, 2013
great hotel
its service, prompt check in, and extra assistance for disabled
Am pleased with serviced despite many guests very accomodating especially for a disabled person. Prompt check in and check out. good food. reasonable price

Ma.Teresa A.
January 04, 2013
Great place to spend the Festive holiday
the hotel location, facilities and staff are Dusit's USPs!
we enjoyed our stay, and was pleased that we have decided to spend the new year at dusit. the vip lounge offers free food and drinks. swimming pool was good. the breakfast buffet was impressive. special thank you to the amazing staff: ann, francis, rj santos, nice and the staffs at the pool (7th floor)

Ellen M.
January 04, 2013
Needs a refresh
Warm greeters, nice garden
Hotel is so-so for a 5-star hotel. Lobby smells nicely of green tea, and they have greeters to chat with you as you queue up for check-in, which could take a loooong time. Garden at the back is nice too, my kid liked wandering around it albeit small. No treats waiting for u in your room, even if it's new year's eve (a little horn would be nice). Tub needs replacement, and so do the cabinet doors. Overall the stay was fine, at least they charge fairly.

Elsie C.
January 04, 2013
very thai lobby, excellent service with a smile!
everything you need is a few walks away,shopping malls, restaurants,supermarkets,cinemas..
room is very cozy,we were able to have our request to room facing the mall and available room is on the 10th floor king size.except for the heater which is a bit old and has rustic metal,seems like its not been wash and use for quite sometime. i think they need to change this one.we plan to take our bfst but because of the long queues at the basix. we decided to go out to have a nice bfst meal at the bos cafe. because january 1,usually mall opened at 1200noon instead of the usual 10am.

Cynthia A.
January 04, 2013
good enough hotel
good location right next to malls
stayed there to celebrate New Year's eve... the hotel was good but not 5-star standards ... there was a good band there on New Year's eve... excellent location - right next to good shopping malls of Makati... it was peak season at the time we stayed there so it was quite crowded ...the swimming pool is small ... the breakfast area is also quite small so quite a long line on New Year's service took an hour too but may be due to the large number of people...

David B.
January 04, 2013
Lovely rooms
Great new year function lot of fun Great location to glorietta malls

Shelley D.
United States
January 02, 2013
Wonderful Experience!
Amenities, Location, Service
Everyone at the Dusit Thani was my best friend. They were sweet, kind, generous, and willing to pretty much do anything to make us happy! We sprang for the King Suite with use of their Club Room and wow...we wanted for nothing. The complimentary drinks and snacks in the Club Room were awesome every day at 5pm, and helped jumpstart our evenings in Makati. They even let us take everything back to our room! And speaking of the room -- it was fabulous. Sure, you can see where the recent renovations meet the not-so-recent ones, and there are a few ragged lines around the walls, but WHO CARES when you're sleeping like a baby and ordering room service?! We'd been in the bush for 10 days prior to our stay here, and every amenity was so very welcome (especially the warm bath and morning coffees). It's not the paradigm of visual perfection like the Shangri-La, but we think it was better!

Sandra E.
United States
January 02, 2013
Location and service
I have stayed at the Dusit Thani a few times and the service is always impeccable. It is located right across the street from a complex of malls that have every type of merchandise that you could want and restaurants to your heart's desire.