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Excellent 8.3
Based on 4374 reviews

Recent customer comments

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based on 4374 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.0

Edward K.
November 26, 2012
Always smiling
Service is good
Good location, service is friendly. It has a multi-country plug, which is always very useful (and thoughtful).

Melanie P.
November 25, 2012
No where near 5 star standards
breakfast was ok.
We stayed at the hotel on our honeymoon for a couple of nights in November 2012 and we did not like our experience one bit. The reception area is very nice and grand but the rooms are old and not very clean. Our sheets and pillows had stains and holes, the bathroom was dirty and overall the rooms were below standard. We had no choice but the tell reception as soon as we got to our room and they promptly moved us, to a very large room, but the standards were still terrible. We had stayed in Vanilla many times before and the other 5 star hotels around the area is recommended. We will not be returning to this hotel and do not recommend it to anyone. Very.poor experience.

Ronald G.
November 24, 2012
Good location great service
close to greenbelt/ glorietta MRT
For a hotel of this standard one would expect great service friendly staff etc which was delivered room nice and comfortable, just ashame a quick overnight business trip, no time to completely enjoy hotel facilities wil stay here again

Peter D.
November 23, 2012
Conveniently located to the Ayala Centre.
The ambience and the hospitable staff - in a safe and friendly environment.
The Business Centre staff were exceptionally helpful, at short notice, in reconfiguring travel arrangements.

Miriam B.
November 21, 2012
Big room
I made a birthday surprise for my husband in this hotel, and it was a shocked fot him when he saw me inside the room of this superb hotel.And it made him cry when he saw me. We were happy to celebrate his bday in this hotel!

Tze L.
November 21, 2012
good location and great service
good location for food and shopping. walking distance to greenbelt, sm mall, etc.. room comfort/standard ok. services is excellent all the way. will stay again when in manila.

song E.
Hong Kong
November 21, 2012
Nice location and nice service
I stayed several times, great location and the staff are so polite and very helpful. The linen need to change up, blankit is so thiner than before. Looks so old.

November 21, 2012
Nice hotel at a fairly good location
friendly staff, good smell
stayed there for few days for business. this was quite a good hotel with value for money. some shpiing places nearby. would recommend this hotel for business travellers.

Rafael D.
United States
November 21, 2012
Friendly service and wonderful people.
Great location, nice people, hotel itself is great.
The one night I stayed was great. The room was clean and comfortable, service was polite and friendly. Best experience I had in a hotel, I would recommend this hotel to my friends and family.

Gerald R.
November 20, 2012
Great location
Surrounded by shopping malls
very safe as all vehicles are checked and every persons checked before coming in. the breakfast was ok but sometimes it was too crowded for the staff to handle. had to wait for more than 10 minutes for a cup of tea.